PROSSY AHEREZA
Dubai
Summary
Proven hospitality expert with a track record of enhancing customer satisfaction at Dubai International Hotel. Excelled in team collaboration and multitasking, significantly improving service efficiency. Renowned for maintaining cleanliness and handling complaints with grace, consistently earning commendations for exceptional customer service and hospitality expertise.
Overview
5
5
years of professional experience
Work History
Waitress
Dubai International Hotel
03.2023 - Current
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Waitress
Eatary Restaurant
02.2021 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Waitress
Grand Imperia
06.2019 - 10.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
High School Diploma -
Hillside High School
Uganda04-2018
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- Handling Complaints
- Order Taking
- Cleanliness
Languages
English
Advanced (C1)
Timeline
Waitress
Dubai International Hotel
03.2023 - Current
Waitress
Eatary Restaurant
02.2021 - 01.2023
Waitress
Grand Imperia
06.2019 - 10.2020
High School Diploma -
Hillside High School
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