Prudence Thabiso Hungwe
Dubai
Summary
Dynamic sales professional with proven expertise in cash handling and customer service at Steve Madden. Consistently exceeded sales targets by fostering strong customer relationships and utilizing effective upselling techniques. Adept at inventory management and team collaboration, driving store success through exceptional product knowledge and a commitment to client satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Steve Madden
09.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
Sales Associate
Sisonke Products
11.2019 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Office Assistant
Liquid Homes
03.2016 - 06.2019
- Ensured consistent stock availability through efficient shelf filling.
- Facilitated prompt preparation of requested items for departmental issuance.
- Delivered exceptional customer service consistently during order packing.
- Optimized order selection process to ensure readiness of goods as needed.
- Performed cleaning duties to keep shop area compliant with safety and hygiene requirements
- Executed accurate inventory checks as per inventory list.
Education
Certificate - Applied Behavior Analysis
National Academy
Dubai, UAE 01.2025
Certificate - Airlines And Airports Customer Service Basics
Akademikka Training Institute
Dubai , UAE03.2023
Skills
- Cash handling
- Goal oriented
- Stock management
- Sales expertise
- Cash register operation
- Complex Problem-solving
- Processing payments
- Point of sale operation
- Customer needs assessment
- Visual merchandising
- Product merchandising
- Display building
- Task prioritization
- Team collaboration
- Inventory tracking
- Order fulfillment
- Brand representation
- Team support and assistance
- Sales target achievement
- Customer service
Languages
English
Bilingual or Proficient (C2)
Ndebele
Bilingual or Proficient (C2)
Shona
Advanced (C1)
Timeline
Sales Assistant
Steve Madden
09.2022 - Current
Sales Associate
Sisonke Products
11.2019 - 02.2022
Office Assistant
Liquid Homes
03.2016 - 06.2019
Certificate - Applied Behavior Analysis
National Academy
Certificate - Airlines And Airports Customer Service Basics
Akademikka Training Institute
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