PRUDENSIA KANLA
Dubai
Summary
Proven achiever with a track record at SLICE CATERING SERVICES, where I enhanced customer satisfaction through personalized service and strategic upselling. Skilled in negotiation and building rapport, I successfully increased repeat business and resolved complaints efficiently. Expert in conducting inventory audits to ensure accuracy and efficiency, demonstrating a goal-oriented mindset and strong analytical skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Carrier Airconditioning & Refrigeration
03.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Counter Sales Executive
SLICE CATERING SERVICES
07.2022 - Current
- Increased customer satisfaction by providing personalized service and product recommendations.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Conducted regular inventory audits to identify discrepancies and correct them proactively.
Education
High School Diploma -
I CONNECT GLOBAL
Dubai02.2022
Skills
- Goal-oriented mindset
- Strong negotiation
- Building rapport
- Upselling strategies
Accomplishments
- Supervised team of [10] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 20 in the development of [Saleh refrigeration].
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Certification
- CSP - Certified Sales Professional
- [LSA] Training - ABA
- Ordinary level diploma
- Advance level diploma
Languages
English
French
Bilingual or Proficient (C2)
Timeline
Sales Associate
Carrier Airconditioning & Refrigeration
03.2023 - Current
Counter Sales Executive
SLICE CATERING SERVICES
07.2022 - Current
High School Diploma -
I CONNECT GLOBAL
- CSP - Certified Sales Professional
- [LSA] Training - ABA
- Ordinary level diploma
- Advance level diploma
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