PRUTHVI SONI
DUBAI,UAE
Summary
Proficient in handling money and possessing a strong understanding of retail operations. Focused on keeping work areas clean, neat and professionally arranged. Strong team player, with good listening skills and attentive, detail-orientated nature.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Cashier
LUXURIA HOTEL MANAGEMENT LLC,DUBAI
Dubai, UAE
09.2023 - Current
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Balanced till at end of day, maintaining accurate records.
- Managed queue effectively during peak hours for seamless checkout process.
- Coordinated with team members for smooth shift transitions.
- Used Point of Sale system efficiently, speeding up transactions.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Handled high volumes of transactions during holiday seasons efficiently.
- Trained new cashiers on store policies and procedures to maintain standards.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Maintained clean and organised workspace to ensure efficient service.
Operations manager
VRAJKAMAL FOODS
VADODARA, INDIA
02.2022 - 05.2023
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Reduced overhead costs through efficient resource allocation and budget management.
- Led teams to achieve business objectives on time and within budget constraints.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Analysed performance metrics, identified areas for improvement in operations management.
- Managed inventory efficiently to minimise stockouts and overstock situations.
Club coordinator
LAXMINARAYAN CLUB AND RESORT
VADODARA, INDIA
01.2021 - 02.2022
- Streamlined club operations by implementing efficient scheduling practices.
- Managed promotional campaigns for increased membership subscriptions.
- Enhance member experience with regular event planning and coordination.
- Executed marketing strategies to boost overall club visibility.
- Coordinated special events, resulting in positive feedback from members.
- Collaborated with club management to devise strategic growth plans.
- Devised weekly schedules, ensuring smooth day-to-day operations of the club.
- Boosted member satisfaction with well-organised social activities and events.
Front office executive
BLUE LAGOONS HOTEL
VADODARA, INDIA
01.2020 - 01.2021
- Enhanced customer satisfaction by providing excellent front desk service.
- Managed guest bookings for smooth check-in and check-out processes.
- Streamlined office operations with efficient document handling and filing.
- Facilitated effective communication to resolve customer complaints.
- Coordinated room availability, resulting in reduced waiting time for guests.
- Maintained orderly reception area, achieving a professional appearance.
- Provided detailed information about facilities and services, improving guest experience.
- Collaborated with housekeeping staff for quick room preparation.
WAITER
FATEH PRAKASH PALACE
UDAIPUR, INDIA
02.2019 - 01.2020
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
- Delivered excellent customer service through friendly and polite interaction.
- Worked collaboratively with kitchen staff for efficient service delivery.
Captain
EASTIN RESIDENCY
VADODARA, INDIA
10.2018 - 01.2019
- Ensured safety of crew and vessel by adhering to all maritime laws and regulations.
- Navigated ship through diverse weather conditions for successful voyages.
- Maintained strong leadership skills with effective delegation of responsibilities.
- Strengthened teamwork amongst crew to increase operational efficiency.
- Mentored junior officers in navigation and ship handling procedures to improve their proficiency.
Captain waiter
AYURVEDIC VILLAGE
MUMBAI, INDIA
06.2017 - 07.2018
- Enhanced customer satisfaction by providing exceptional table service.
- Coordinated staff rota for smooth shift transitions.
- Maintained high hygiene standards to ensure a clean and safe dining experience.
- Fostered a friendly dining environment with excellent communication skills.
Industrial trainee
WELCOM HOTEL
VADODARA, INDIA
01.2017 - 05.2017
- Followed all health and safety regulations for a safer workspace.
- Handled multiple tasks simultaneously whilst staying organised under pressure.
- Communicated effectively with colleagues to address any arising concerns promptly.
Education
BACHELORS IN HOSPITALITY MANAGEMENT - HOSPITALITY MANAGEMENT
BABA SAHEB AMBEDKAR UNIVERSITY
INDIA 07.2014 - 07.2018
Skills
- Cash handling
- Customer Service
- Customer relations
- Payment Processing
- Product knowledge
- Microsoft Excel
- POS Systems
- Stock management
- Mathematics
- Point of sale system operation
- Credit and cash transactions
- Wine and spirits expertise
- Restocking inventory
- Customer retention tactics
Languages
English
Fluent
Hindi
Fluent
Gujarati
Fluent
Arabic
Beginner
Timeline
Cashier
LUXURIA HOTEL MANAGEMENT LLC,DUBAI
09.2023 - Current
Operations manager
VRAJKAMAL FOODS
02.2022 - 05.2023
Club coordinator
LAXMINARAYAN CLUB AND RESORT
01.2021 - 02.2022
Front office executive
BLUE LAGOONS HOTEL
01.2020 - 01.2021
WAITER
FATEH PRAKASH PALACE
02.2019 - 01.2020
Captain
EASTIN RESIDENCY
10.2018 - 01.2019
Captain waiter
AYURVEDIC VILLAGE
06.2017 - 07.2018
Industrial trainee
WELCOM HOTEL
01.2017 - 05.2017
BACHELORS IN HOSPITALITY MANAGEMENT - HOSPITALITY MANAGEMENT
BABA SAHEB AMBEDKAR UNIVERSITY
07.2014 - 07.2018
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