Proficient in handling money and possessing a strong understanding of retail operations. Focused on keeping work areas clean, neat and professionally arranged. Strong team player, with good listening skills and attentive, detail-orientated nature.
Balanced till at end of day, maintaining accurate records.
Managed queue effectively during peak hours for seamless checkout process.
Coordinated with team members for smooth shift transitions.
Used Point of Sale system efficiently, speeding up transactions.
Handled returns and exchanges following company policies, resulting in satisfied customers.
Handled high volumes of transactions during holiday seasons efficiently.
Trained new cashiers on store policies and procedures to maintain standards.
Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Completed opening and closing procedures each day.
Used cash registers and POS systems to request and record customer orders and compute transactions.
Maintained clean and organised workspace to ensure efficient service.
Operations manager
VRAJKAMAL FOODS
VADODARA, INDIA
02.2022 - 05.2023
Improved operational efficiency by streamlining processes and implementing strategic plans.
Reduced overhead costs through efficient resource allocation and budget management.
Led teams to achieve business objectives on time and within budget constraints.
Developed risk mitigation strategies, ensured business continuity during crises.
Analysed performance metrics, identified areas for improvement in operations management.
Managed inventory efficiently to minimise stockouts and overstock situations.
Club coordinator
LAXMINARAYAN CLUB AND RESORT
VADODARA, INDIA
01.2021 - 02.2022
Streamlined club operations by implementing efficient scheduling practices.
Managed promotional campaigns for increased membership subscriptions.
Enhance member experience with regular event planning and coordination.
Executed marketing strategies to boost overall club visibility.
Coordinated special events, resulting in positive feedback from members.
Collaborated with club management to devise strategic growth plans.
Devised weekly schedules, ensuring smooth day-to-day operations of the club.
Boosted member satisfaction with well-organised social activities and events.
Front office executive
BLUE LAGOONS HOTEL
VADODARA, INDIA
01.2020 - 01.2021
Enhanced customer satisfaction by providing excellent front desk service.
Managed guest bookings for smooth check-in and check-out processes.
Streamlined office operations with efficient document handling and filing.
Facilitated effective communication to resolve customer complaints.
Coordinated room availability, resulting in reduced waiting time for guests.
Maintained orderly reception area, achieving a professional appearance.
Provided detailed information about facilities and services, improving guest experience.
Collaborated with housekeeping staff for quick room preparation.
WAITER
FATEH PRAKASH PALACE
UDAIPUR, INDIA
02.2019 - 01.2020
Enhanced customer satisfaction by promptly attending to queries and requests.
Managed table settings for optimal dining experience.
Ensured cleanliness of restaurant area with regular sweeping and wiping.
Handled payment transactions to guarantee smooth customer checkout process.
Delivered excellent customer service through friendly and polite interaction.
Worked collaboratively with kitchen staff for efficient service delivery.
Captain
EASTIN RESIDENCY
VADODARA, INDIA
10.2018 - 01.2019
Ensured safety of crew and vessel by adhering to all maritime laws and regulations.
Navigated ship through diverse weather conditions for successful voyages.
Maintained strong leadership skills with effective delegation of responsibilities.
Strengthened teamwork amongst crew to increase operational efficiency.
Mentored junior officers in navigation and ship handling procedures to improve their proficiency.
Captain waiter
AYURVEDIC VILLAGE
MUMBAI, INDIA
06.2017 - 07.2018
Enhanced customer satisfaction by providing exceptional table service.
Coordinated staff rota for smooth shift transitions.
Maintained high hygiene standards to ensure a clean and safe dining experience.
Fostered a friendly dining environment with excellent communication skills.
Industrial trainee
WELCOM HOTEL
VADODARA, INDIA
01.2017 - 05.2017
Followed all health and safety regulations for a safer workspace.
Handled multiple tasks simultaneously whilst staying organised under pressure.
Communicated effectively with colleagues to address any arising concerns promptly.
Education
BACHELORS IN HOSPITALITY MANAGEMENT - HOSPITALITY MANAGEMENT
BABA SAHEB AMBEDKAR UNIVERSITY
INDIA
07.2014 - 07.2018
Skills
Cash handling
Customer Service
Customer relations
Payment Processing
Product knowledge
Microsoft Excel
POS Systems
Stock management
Mathematics
Point of sale system operation
Credit and cash transactions
Wine and spirits expertise
Restocking inventory
Customer retention tactics
Languages
English
Fluent
Hindi
Fluent
Gujarati
Fluent
Arabic
Beginner
Timeline
Cashier
LUXURIA HOTEL MANAGEMENT LLC,DUBAI
09.2023 - Current
Operations manager
VRAJKAMAL FOODS
02.2022 - 05.2023
Club coordinator
LAXMINARAYAN CLUB AND RESORT
01.2021 - 02.2022
Front office executive
BLUE LAGOONS HOTEL
01.2020 - 01.2021
WAITER
FATEH PRAKASH PALACE
02.2019 - 01.2020
Captain
EASTIN RESIDENCY
10.2018 - 01.2019
Captain waiter
AYURVEDIC VILLAGE
06.2017 - 07.2018
Industrial trainee
WELCOM HOTEL
01.2017 - 05.2017
BACHELORS IN HOSPITALITY MANAGEMENT - HOSPITALITY MANAGEMENT
BABA SAHEB AMBEDKAR UNIVERSITY
07.2014 - 07.2018
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