Prvece Birhade
Dubai,UAE
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth Project manager with 16 years of managerial experience. Holds extensive knowledge of client relationship management,customer service, and industry operations. Strong strategic planning and people-management skills.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
General Manager
Valtute
02.2018 - 06.2023
- Managed high-performing teams to deliver quality customer service and stable profits.
- Delivered business strategy to drive revenue and operational efficiencies.
- Tracked KPIs to drive profitability and target delivery.
- Empowered staff members to contribute to the continuous improvement, quality, and growth of the company.
- Recruited top-performing candidates to build staff retention and team performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Increased revenue streams by reducing costs, managing schedules, and performing variance and risk analysis to implement corrective actions.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Scheduled regular team meetings to discuss business updates, issues, and recommendations.
Product Manager
ATechnos
Gurgaon, India
12.2016 - 02.2018
- Championed customer experience throughout the product development process.
- Consulted with product development teams to enhance offerings based on customer data.
- Coordinated project planning and execution with team members and team leads.
- Conducted continuous evaluations to improve products and user experience.
- Managed product development cycle, prototyping designs, and coordinating mass production.
- Directed planning, budgeting, vendor selection, and quality assurance efforts.
- Produced and implemented positioning strategies for product introduction success.
- Set goals, formalized policies, and enforced operational standards to maximize team performance and keep the project on-task.
Management Trainee
Gondola Group
London, United Kingdom
06.2012 - 01.2016
- Gained skills, knowledge, and experience working across various departments including production, marketing, and operations.
- Aided support and development of external partnerships on the company's behalf.
- Promoted new ways of working and helped facilitate change across all company levels.
- Liaised with managers, supervisors, and other senior staff, communicating clearly and concisely.
- Monitored and evaluated performance, actioning insights to drive KPIs, regulatory compliance, and service quality.
- Participated in management meetings, workshops, and other learning opportunities.
- Created and gave presentations on various topics to senior management.
Customer Relation Manager
Accenture
Mumbai, India
08.2010 - 01.2011
- Used a consultative sales approach to understand and meet customer needs.
- Set up appointments with potential and current customers to discuss new products and services.
- Prepared sales contracts and oversaw the signing of both parties.
- Increased revenue by acquiring new customers and determining the need to offer relevant products.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Helped resolve client problems quickly with superior customer service.
- Resolved customer concerns promptly to maintain satisfaction.
- Contacted satisfied customers to offer additional services.
- Built lasting relationships with clients through customer service interactions.
- Developed new business by networking with valuable customers.
Education
Masters - Business Administration- General Management
University of Sunderland
Bachelor of Commerce - Specialization in Industrial Psychology and Export Marketing
University of Mumbai
06.1997 - 06.2002
Skills
- Product development
- Leadership and team building
- Coaching and mentoring
- Human resources management
- Client relations
- Client account management
- Effective leader
- Customer service
- Exceptional interpersonal communication
- Dealership management
- Networking abilities
- Employee development
- Skilled negotiator
Languages
English
Fluent
Marathi
Native
Urdu
Elementary
Hindi
Fluent
Gujarati
Intermediate
Bengali
Beginner
Punjabi
Beginner
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed a new marketing strategy which increased the customer base by 23%.
- Achieved 23% by completing 12% of tasks with accuracy and efficiency.
- Staffing - Worked directly with Human Resources to streamline thehiring and onboarding process.
Timeline
General Manager
Valtute
02.2018 - 06.2023
Product Manager
ATechnos
12.2016 - 02.2018
Management Trainee
Gondola Group
06.2012 - 01.2016
Customer Relation Manager
Accenture
08.2010 - 01.2011
Bachelor of Commerce - Specialization in Industrial Psychology and Export Marketing
University of Mumbai
06.1997 - 06.2002
Masters - Business Administration- General Management
University of Sunderland
Similar Profiles
FATHIMA ABDULLAKUTTYFATHIMA ABDULLAKUTTY
Accountant at Your Own Interior Decorations LLCAccountant at Your Own Interior Decorations LLC
NAGENDRAN SEKARNAGENDRAN SEKAR
Telecom Sr. Project engineer at Schenider Electric SEMEATelecom Sr. Project engineer at Schenider Electric SEMEA
NALINIBEN NITESHKUMARNALINIBEN NITESHKUMAR
Manager at THAKKAR EXIM LLCManager at THAKKAR EXIM LLC