P.S. RAHILA
Al Quasis
Summary
Experienced, ambitious, and result-oriented Customer Service Executive with over 6 years of expertise in telecom, sales, and customer support. Skilled in resolving customer issues, managing activations, and ensuring service excellence. Strong working knowledge of information technology solutions and Microsoft Office (Advanced Excel, Word, PowerPoint, Outlook). Demonstrated ability to work independently or as part of a team, with proven strengths in administration, problem-solving, and delivering high levels of customer satisfaction.
Overview
9
9
years of professional experience
Work History
QASAR RAFIQ TEXTILE TRADING
- Supervised day-to-day retail operations in a fast-paced environment, ensuring smooth workflow and excellent customer service.
- Generated sales through outbound calls and handled inbound inquiries, effectively promoting products and resolving customer concerns.
- Collaborated with management to improve sales processes by addressing customer feedback and implementing service improvements.
- Managed inventory, placed orders, and maintained well-organized product displays to maximize sales opportunities.
- Trained and supported new staff members, contributing to team development and overall sales performance.
AMALRAJ MATRICULATION HIGHER SECONDARY SCHOOL, TRICHY, INDIA
- Served as Nursery Teacher (Upper Kindergarten) for 6 months, fostering early childhood learning through interactive methods.
- Worked as Class Teacher and Mathematics Teacher for Grade 5 for 2 years, managing academic and classroom responsibilities.
- Designed and delivered daily lesson plans in literacy and numeracy, integrating creative activities and projects to enhance engagement.
- Promoted a positive learning environment by adopting a friendly, student-centered teaching approach.
- Conducted effective classroom presentations with confidence, building strong teacher–student rapport and improving participation.
SENIOR CUSTOMER SERVICE EXECUTIVE
BRILLIANT AVENIR (AUTHORIZED SALES CHANNEL PARTNER OF ETISALAT)
09.2020 - Current
- Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring satisfaction.
- Analyzed customer needs and recommended suitable solutions, contributing to sales growth and retention.
- Processed orders, maintained accurate customer records, and ensured timely service delivery.
- Coordinated with field sales teams and management to close opportunities and support complex cases.
- Handled grievances professionally, protecting company reputation and building long-term customer relationships.
CUSTOMER SERVICE REPRESENTATIVE
ETISALAT, DUBAI
07.2016 - 07.2019
- Managed inbound and outbound retention calls, providing tailored solutions, offers, and product updates to retain customers.
- Resolved billing disputes, cancellations, and complaints, ensuring timely and satisfactory resolutions.
- Collaborated with management to provide appropriate solutions and improve customer satisfaction.
- Maintained accuracy while working across multiple computer applications and databases.
- Built and sustained strong customer relationships, consistently achieving high service quality standards.
Education
BSC - Mathematics
BHARATHIDASAN UNIVERSITY - TRICHY
Skills
- Analytical problem solving
- Active Listening & Learning
- Time Management & Multi-tasking
- Leadership & Team Collaboration
- Customer service expertise
- Experienced in PowerPoint and Outlook
- Data organization and maintenance
PERSONAL PROFILE
Language Known: English, Hindi & Tamil
Hobbies and Interests
Reading & Personal Development, Traveling & Cultural Exploration, Internet Research & Digital Trends, Music Appreciation
PERSONAL PROFILE
- Marital Status: Married
- Nationality: Indian
- Visa status: Residence (Husband sponsorship)
Timeline
SENIOR CUSTOMER SERVICE EXECUTIVE
BRILLIANT AVENIR (AUTHORIZED SALES CHANNEL PARTNER OF ETISALAT)
09.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
ETISALAT, DUBAI
07.2016 - 07.2019
QASAR RAFIQ TEXTILE TRADING
AMALRAJ MATRICULATION HIGHER SECONDARY SCHOOL, TRICHY, INDIA
BSC - Mathematics
BHARATHIDASAN UNIVERSITY - TRICHY
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