Puja Bhattarai

· Office Operations Management: Spearheaded all aspects of office operations, including overseeing maintenance, managing mail handling, procurement of office supplies, bill payments, and executing general errands to ensure smooth office functionality.

· Inventory & Supplies Management: Monitored inventory levels and communicate with suppliers to provide office supplies. Ensured that all materials, including pantry items and stationery are adequately stocked and within budget constraints & delivered timely.

· Employee Relations & Support: Worked as the point of contact for employee requests related to office amenities, benefits, and general operational needs. Provided ongoing support for the team’s day-to-day operational needs & maintained positive employee relations by creating a supportive & collaborative work environment and ensuring productivity and efficient office workflow.

· Correspondence & Communication Management: Managed the distribution and screening of all incoming communications, including calls, emails, reports, requests, and physical mail assessing their importance and urgency, and coordinating the timely distribution of information to the relevant parties. Prioritized correspondence to ensure prompt responses and appropriate follow-ups.

· Vendor & Landlord Relationship Management: Maintained strong relationships with vendors, landlords, and service providers, negotiating terms and ensuring timely invoicing and payment processing to maintain seamless operations.

· Policy Collaboration with HR: Collaborate with the HR department to develop, implement, and revise office policies, ensuring alignment with organizational goals.

· Employee Onboarding & Offboarding Support: Supported HR in the onboarding and offboarding processes by preparing office spaces, organizing necessary equipment, and ensuring seamless integration for new hires or proper exit procedures for departing employees.

· Confidential Document Handling & Filing: Oversaw the secure handling, organization, and filing of sensitive corporate documents and records, ensuring compliance with data protection policies and facilitating easy retrieval when necessary.

· Record Management & Bookkeeping: Maintained an organized and up-to-date record management system. Performed basic bookkeeping tasks, including invoice processing, expense tracking, and liaising with finance teams for smooth financial operations.

· Office Event Planning & Coordination: Organized and coordinated in-office events, meetings, and celebrations. Managed logistics, including space reservations, and resource allocation, ensuring successful execution of each event.

· IT Coordination: Worked closely with the IT team to ensure all technological infrastructure is in place, including troubleshooting minor issues, ensuring employees have the right tools, and coordinating IT support visits.

· Visitor & Guest Coordination: Managed guest visits by coordinating hotel accommodation, transportation, and meeting arrangements, ensuring a professional and welcoming experience for all visitors.

· Travel & Accommodation Arrangements: Handled travel arrangements for executives and team members, including flight bookings, accommodation, and itineraries, ensuring cost-effective solutions.