Hi, I’m
RAM JI RAI
FOOD & BEVERAGE SUPERVISOR
Sharjah
Summary
PERSONAL ATTRIBUTES excellent communicator, with a friendly personality very comfortable interacting with and helping guests Self-confident and motivated to take up challenging assignments motivated and accomplished F&B professional with 6+years of rich experience in the Food and Beverage and Hospitality service industry with one of the most recognized brands in UAE and India. Hold a Sharjah city Municipality (GHP Course ) and have done multiple trainings to enhance knowledge and skills. Committed to and passionate about providing quality service of a high standard in all aspects of the service industry, earned a awards in recognition of work. Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.
Overview
10
years of professional experience
11
years of post-secondary education
1
Language
Work History
Four Points by SheratonSHARJAH
F&B supervisor
09.2021 - Current
Job overview
- Responsibilities
- Train colleagues in professional way and in service, sanitation, and safety procedures
- Observe and evaluate colleague work procedures to ensure quality standards and service, and complete disciplinary write- ups
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- To control breakfast due to high number of guests around daily and Restaurant seating capacity
- Trained new staff members on company policies and procedures.
- Control inventories of food and beverages, breakage of crockery and report shortages to designated personnel
- Recommend measures for improving work procedures and staff performance to increase service quality and enhance job safety
- Making duty roster for staff weekly and monthly basis, according to events scheduled during whole week to run
- Page 2 of 2
- Capable team player to work with people at all levels with strong interpersonal and communication skills
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Four points By Sheraton Sharjah
Guest Event Expert
03.2019 - 08.2021
Job overview
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
Al Tawabel Al Hindia Restaurant LL.C, Spice of IndiaSharjah
Manager
05.2016 - 12.2016
Job overview
- Well versed with Scala and Birch Street systems
- Train colleagues to handle MICROS SYMPHONY at restaurant in daily operation
- Handling three OUTLETS (All Day Dining Restaurant, Pool Bar & 5
- Meeting Rooms)
- Taking care of MTD budget and daily Revenue.
- Maintained professional, organized, and safe environment for employees and patrons
Aangan Restaurant & BarDehradoon
Asst. Manager
05.2015 - 04.2016
Job overview
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Monopoly RestaurantDehradoon
Senior Captain
06.2014 - 04.2015
Job overview
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Kept guest areas clean, removing trash and dirty dishes.
- Met with event director to discuss event details, timelines and specific equipment that would be required.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans
Inderlok HotelDehradoon
Senior Steward
04.2013 - 05.2014
Job overview
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Performed pre-flight cabin checks to maintain operational safety equipment
Education
VIVEKANAND Subharti UniversityMeerat
M.B.A from Marketing Finance
03.2015 - 04.2018
Mahatma Ghandhi KashiVaranasi,India
B.COM
03.2010 - 04.2013
Varanasi Public SchoolVaranasi ,India
S.S.C
04.2009 - 03.2010
Jeevandeep Public SchoolVaranasi,India
H.S.C
04.2007 - 03.2008
Sharjah City MunicipalitySharjah
Sharjah City Municipality (GHP Course ) from GHP Course
01.2023 - 01.2026
ADCAIndia
ADCA from Computer And Information Sciences
Advance Diploma from computer
accounting
CCC-Computer course concept (Ms.
Excel , Ms word , Power point )
Sharjah Training And Development Center Sharjah
Level 2 International Award in Basic Life Support from First Aid
06.2023 - 06.2023
Skills
COMPUTER SKILLSundefined
Additional Information
PASSPORT & VISA DETAILS
• I hold a valid Indian passport
• Passport no: M9266610
• Expiry Date: 30/04/2025
• Visa Status: Employment Visa
PERSONNAL DETAILS
• Marital Status: Married
• Date of Birth: 23 -11-1992
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