PUMU SHERPA
WAITRESS
AJMAN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Waitress
PUMU SHERPA
KATHMANDU
01.2019 - 03.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Informed customers about daily and seasonal specials.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed over 50 customer calls per day.
- Checked identification for minimum age for sale of alcoholic beverages.
- Met with chef to review daily specials and menu changes.
Skills
Menu memorization
Beverage preparation
Food and beverage pairings
Food preparation and safety
Bill computation
Timeline
Waitress
PUMU SHERPA
01.2019 - 03.2022