Punaam Thakur
Summary
With background in client relations and customer service, I excel at building and maintaining strong relationships. My communication and problem-solving skills have consistently ensured client satisfaction and loyalty. I'm adaptable, always eager to learn and grow, making me well-suited for managing and nurturing client relationships effectively. Experienced in building and nurturing client relationships to drive business growth. Consistently delivering tailored solutions and exceptional customer service. Adept at identifying opportunities and resolving issues promptly.
Overview
10
10
years of professional experience
Work History
Relationship Manager
Azizi Developments
Dubai
11.2025 - Current
- Manage and grow an extensive network of real estate brokers to drive consistent sales results.
- Develop and maintain strong, long-term client relationships, ensuring high levels of trust, satisfaction, and repeat business.
- Lead negotiations with brokers and clients to close deals aligned with company targets and revenue goals.
- Conduct regular broker briefings and presentations, sharing accurate and timely information on launched and upcoming projects.
- Plan and handle outstation roadshows for brokers, representing the company at promotional events and exhibitions.
- Coordinate and manage company events, ensuring smooth execution and strong broker engagement.
- Act as a key liaison between internal teams and external partners to ensure seamless communication and efficient deal execution.
Relationship Manager
Dugasta Developments
Dubai
01.2025 - 10.2025
- Extensive broker network.
- Strong negotiation, and communication skills.
- Develop and maintain strong, long-term relationships with clients.
- Briefing brokers from time to time with relevant information about launched and upcoming projects.
Sales Manager
Zarf Worldwide properties
Dubai
05.2024 - 01.2025
- Developed and sustained a robust client pipeline through targeted prospecting and diligent follow-ups.
- Built a strong rapport with clients to identify and understand their unique property requirements.
- Provided comprehensive property information, including pricing, market trends, and ensuring informed decision making.
- Consistently exceeded sales targets by leveraging persuasive communication and negotiation skills.
- Proactively addressed client concerns and resolved objections to enhance satisfaction and trust.
- Collaborated closely with developer sales teams to devise and implement optimised sales strategies.
- Maintained detailed and accurate client interactions using CRM (Bittrex) tools to ensure seamless follow-ups and data integrity.
- Organised and hosted open houses, effectively showcasing properties and engaging prospective buyers.
Phoenix Homes Real Estate
Property Consultant
Dubai
09.2023 - 03.2024
- Advised clients on market conditions, prices, mortgages, legal requirements, and related matters to ensure a fair and honest dealing.
- Conducted property viewings and provided potential buyers with accurate information on each property.
- Calling on data n leads and followed up on leads, maintaining strong client network.
Store Manager
The Rack by Kachin's
Dubai
09.2019 - 03.2024
- Designed products, ensured quality control, and managed budgets effectively.
- Directed fashion photo shoots, and negotiated supplier contracts.
- Forecasted fashion trends and managed the entire order process. Analysed seasonal sales to recommend future buying strategies.
- Customised client orders to meet individual preferences.
- Conducted market analysis on demographics and fashion trends to align product offerings.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Created visually compelling displays aligned with brand image, and budget constraints.
- Collaborated with marketing, and suppliers to ensure cohesive advertising and merchandising strategies.
- Managed store budget, controlling expenses to ensure financial targets were met.
Assistant Store Manager
Ranna Gill Lifestyles Pvt. Ltd.
INDIA, DELHI
04.2016 - 08.2019
- Reconciled expense reports and analysed departmental KPIs.
- Managed filing systems, cash drawers, and bank deposits efficiently.
- Ensured accurate pricing, product displays, and inventory management.
- Maintain visual merchandising strategies and prepared weekly performance reports.
- Trained new employees on store policies, product knowledge, and customer service excellence.
- Monitored store cleanliness and maintenance, creating a welcoming environment for customers.
- Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
- Provided exceptional customer service and tailored solutions for customised orders.
Education
Diploma of Higher Education - Fashion Designing
INIFD
Delhi, India01-2011
Senior Secondary
India01-2001
Higher Secondary
India01-1999
Hospitality Certificate
ITFT
IndiaSkills
- Client relationship management
- Sales and results-focused
- Negotiation strategies
- Market analysis
Languages
Hindi
Advanced
C1
English
Advanced
C1
Urdu
Upper Intermediate
B2
Timeline
Relationship Manager
Azizi Developments
11.2025 - Current
Relationship Manager
Dugasta Developments
01.2025 - 10.2025
Sales Manager
Zarf Worldwide properties
05.2024 - 01.2025
Phoenix Homes Real Estate
Property Consultant
09.2023 - 03.2024
Store Manager
The Rack by Kachin's
09.2019 - 03.2024
Assistant Store Manager
Ranna Gill Lifestyles Pvt. Ltd.
04.2016 - 08.2019
Diploma of Higher Education - Fashion Designing
INIFD
Senior Secondary
Higher Secondary
Hospitality Certificate
ITFT