PUNEET SUJGOTRA
Dubai,UAE
Summary
Dedicated professional with compassionate approach, seeking to transition into Attendant role. Adept in customer service and communication, with strong problem-solving skills. Committed to creating positive environment that enhances guest satisfaction and operational efficiency.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Minibar attendant and desk coordinator
The Canvas Hotel Dubai
Dubai, UAE
10.2022 - Current
- Completed room checks regularly, maintained optimal minibar functionality.
- Responded swiftly to guest queries, improved customer satisfaction.
- Coordinated closely with housekeeping staff for effective scheduling of service rounds.
- Upheld high hygiene standards during cleaning and restocking tasks.
- Assisted in inventory management, improved operational efficiency.
- Coordinated housekeeping staff for efficient daily operations.
- Balanced workload among staff members, ensuring thorough attention to each task whilst avoiding overwork.
- Managed inventory of cleaning supplies, reducing waste and enhancing efficiency.
- Collaborated closely with front desk team for seamless check-in and check-out process for guests.
- Updated training programmes to enhance employee performance.
Room attendant
Park Regis
GOA, INDIA
08.2021 - 10.2022
- Used eco-friendly cleaning supplies consistently; promoted sustainable practices within the hotel.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
- Coordinated with front desk staff for efficient room allocation and preparation.
- Performed deep-cleaning tasks periodically, ensuring long-term upkeep of property.
- Delivered superior service by responding promptly to guest requests.
- Enhanced guest comfort through meticulous bed making and linen changing.
ON JOB TRAINEE
Radisson Blu Hotel
Udaipur, India
02.2021 - 04.2021
- Ensured timely project completion for customer satisfaction.
- Presented findings from data analysis tasks clearly to non-technical colleagues.
- Streamlined filing system, enhancing office efficiency.
- Prepared comprehensive reports to facilitate informed decision-making process.
- Promoted a clean environment with daily vacuuming of all rooms.
- Restocked essential supplies timely to avoid guest inconvenience.
- Ensured safety measures whilst handling hazardous cleaning chemicals.
- Complied with hotel policies diligently, promoting professionalism at work place.
- Reported any maintenance issues immediately, preventing further damage or discomfort.
Housekeeping trainee
Marriott Hotels
Bengaluru, India
01.2020 - 03.2020
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
Bachelor of hotel management and catering technolo - Hotel management
PACIFIC UNIVERSITY
UDAIPUR / INDIA 12.2017 - 05.2021
Higher secondary - PCM
Higher secondary School
Katra /India /2016 - /2016
Skills
- Multilingual communication
- Room inspection
- Facility upkeep knowledge
- Efficient time management
- Knowledge of cleaning procedures
- Housekeeping techniques
- Linen care understanding
- Supervisory expertise
- Pest control understanding
- Deep-Cleaning expertise
- Opera Cloud PMS
- Hotlync
- Microsoft Excel advanced level reporting
- Expertise in Excel
Languages
English
Fluent
Hindi
Fluent
Punjabi
Fluent
Accomplishments
Star performer of the month of June 2023 in Canvas Dubai
Star of the month of August 2022 in Park Regis , Goa
Timeline
Minibar attendant and desk coordinator
The Canvas Hotel Dubai
10.2022 - Current
Room attendant
Park Regis
08.2021 - 10.2022
ON JOB TRAINEE
Radisson Blu Hotel
02.2021 - 04.2021
Housekeeping trainee
Marriott Hotels
01.2020 - 03.2020
Bachelor of hotel management and catering technolo - Hotel management
PACIFIC UNIVERSITY
12.2017 - 05.2021
Higher secondary - PCM
Higher secondary School
/2016 - /2016
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