Punit Thorat
Dubai
Summary
Technical writer with over 8 years of total work experience Networking & Security Documentation: Installation & Upgrade Guides, Release Notes, Getting Started Guides, Administration Guides Banking Documentation: Technical Design Documents for banking modules Training: Trained and edited documentation of in-house technical writers Instructional Design (Articulate 360), Editing & Proofreading Freelance/ Remote Documentation: In-house training documents, website content TEFL (Teaching English as a Foreign Language)/ TESOL (Teaching English to Speakers of Other Languages) Level 5 Diploma certified Technical Support: Remote Support, IT Helpdesk, Network Connectivity & Desktop Troubleshooting
Overview
19
19
years of professional experience
1
1
Certification
Work History
05.2017 - Current
- Personal (childcare) break
- Pursued certifications in Editing & Proofreading, Instructional Design
- Pursued 200-hour Level 5 TEFL Diploma
- Pursuing certification course on API Software Documentation
Technical Writer (IT Officer)
HBZ Services FZ-LLC
02.2016 - 04.2017
- Sole technical writer in the bank’s IT department alongside a team of software developers
- Created technical design documents for banking modules and existing documentation updates
- Duration: February 2016 to April 2017
Technical Writer (Tech Publishing Engineer)
Juniper Networks India Pvt. Ltd.
05.2012 - 11.2014
- Created project documentation and schedules for major Juniper networking and security appliances using the Juniper Corporate Style Guide
- Project documentation included Getting Started Guides, Installation & Upgrade Guides, Administration Guides, Feature Support Guides, Release Notes, Glossary
- Trained and performed documentation reviews for peer writers
- Duration: May 2012 to November 2014
Freelance Web Content Writer
Ayushveda Informatics Pvt. Ltd.
04.2011 - 06.2012
- Published articles on technology, how-tos, health, etc. using MS Word and WordPress
- Duration: April 2011 to June 2012
Remote Support Associate (Technical Support, IT Helpdesk)
IBM India Pvt. Ltd.
09.2008 - 05.2010
- Extended support to internal IBM employees (North America and EMEA) with incident and service request management, Lotus Notes, software applications, LAN, WAN, VPN, Desktop Issues, and Domino Servers
- Documentation: Updating knowledge base, creating incident templates, detailed reports of incident occurrence, root cause analysis, impacts, procedures, along with best practice recommendations, using MS Office, Tivoli Ticketing Application.
- Call, Web, and Email support
- Duration: September 2008 to May 2010
Senior Technical Support Specialist
IBM Daksh Business Process Services Ltd.
03.2007 - 09.2008
- Troubleshot network and desktop issues
- Monitoring calls of junior agents and sharing Quality and Voice & Accent feedback
Education
Bachelor of Engineering - Electronics & Communication
MIET
Gondia, IndiaDiploma - Technical Communication/ Technical Writing
Technowrites Pvt. Ltd.
Pune, IndiaSkills
- Technical & Content Writing, Editing & Proofreading, Instructional Design
- Articulate 360, Arbortext Epic Editor (XML Authoring), Snagit, Paint
- Communication Basics, Writing & Grammar, Technical Writing Theory & Processes, Technical Writing Tools (MS Word, Adobe RoboHelp, Adobe FrameMaker), Technical Writing Project Management, Advanced topics, Proposal Writing, Assignments
Projects
Technical Communication Diploma Project: Administrator’s Guide for Online Examination
Certification
- Certification in Editing & Proofreading- Masterclass
- The Complete Instructional Designer Course
- Vidya Course, Aptech Computer Education
- BQT: Basic Quality Training Certification
Languages Known
English, Hindi, Marathi
Timeline
05.2017 - Current
Technical Writer (IT Officer)
HBZ Services FZ-LLC
02.2016 - 04.2017
Technical Writer (Tech Publishing Engineer)
Juniper Networks India Pvt. Ltd.
05.2012 - 11.2014
Freelance Web Content Writer
Ayushveda Informatics Pvt. Ltd.
04.2011 - 06.2012
Remote Support Associate (Technical Support, IT Helpdesk)
IBM India Pvt. Ltd.
09.2008 - 05.2010
Senior Technical Support Specialist
IBM Daksh Business Process Services Ltd.
03.2007 - 09.2008
Diploma - Technical Communication/ Technical Writing
Technowrites Pvt. Ltd.
Bachelor of Engineering - Electronics & Communication
MIET