Summary
Overview
Work History
Education
Skills
Disclaimer
Additional Information
LANGUAGES KNOWN:
Timeline
Generic
Punita Gupta

Punita Gupta

Dubai

Summary

Diligent account management professional with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Overview

6
6
years of professional experience

Work History

Account Manager/ Client Relations Executive- Business Development

Damac- Staycae Vacations Home: Short Term Rental Company
12.2023 - Current
  • Lead contract renewals and retention efforts for property owners at the end of their lease term, maintaining high client retention rates.
  • Conduct regular client meetings to renew agreements, presenting long-term value and growth opportunities to ensure continued partnership.
  • Serve as the primary point of contact for daily client communications, addressing queries, complaints, and service requests with a 24-hour resolution target.
  • Proactively schedule relationship-building meetings to strengthen client trust and engagement.
  • Escalate client concerns to management, ensuring investor feedback is acknowledged and addressed.
  • Maintain accurate documentation of all client interactions, including virtual and in-person meetings, through timely and professional email summaries.
  • Follow up on missing client information (e.g., bank details, utility account info) to ensure complete and compliant onboarding.
  • Oversee handover procedures, ensuring all formalities are met and units are in optimal condition before going live.
  • Collaborate with reservations and sales teams to prioritize underperforming or vacant units, driving occupancy and revenue.
  • Utilize internal retention tools and strategies to effectively re-engage clients and secure contract renewals.
  • Engage in new client acquisition by initiating contact, conducting discovery calls, and pitching the company's value proposition in scheduled meetings.
  • Support the onboarding team in preparing newly signed units for listing across booking platforms, ensuring readiness and presentation standards are met.

Video Editor, Graphic Designing & Live Streaming

Winfluence Media: Video Production Company
01.2021 - 01.2023
  • Photography: Food photography, Architectural photography, Real Estate photography and Product photography.
  • Videography
  • Editing architectural and wedding photos.
  • Editing architectural and wedding videos.
  • Camera handling.
  • Designing graphic posts.
  • Running campaigns and ads on social media.
  • Creating promotional videos as per client's requirement.
  • Multiple camera live streaming for events including setup.
  • Designing graphic posts.
  • Types of videos Wedding highlights, architectural videos, promotional video's, corporate videos, reels.
  • Teleprompter set up.

Front Office Executive

SinQ Beach Resort
07.2019 - 12.2021
  • Greeting guests and checking them in/out of the hotel.
  • Maintaining accurate and up-to-date records of guest information.
  • Handling guest inquiries and requests in a friendly and professional manner.
  • Processing payments, handling cash and credit card transactions.
  • Coordinating room assignments and room changes as necessary.
  • Responding to guests' complaints and resolving any issues.
  • Handling incoming calls and forwarding them to the appropriate department or staff member.
  • Providing exceptional customer service to guests and ensuring their satisfaction with their stay.
  • Responding to guest inquiries, requests and complaints in a timely and professional manner.
  • Building and maintaining positive relationships with guests to encourage repeat business.
  • Collaborating with other departments to ensure that guests' requests are fulfilled efficiently and effectively.
  • Monitoring and updating guest loyalty and rewards programs.
  • Resolving guest complaints and taking appropriate action to ensure guest satisfaction.
  • Maintaining accurate records of guest interactions and feedback.

Education

Bachelor's in Commerce - Accounting

S.S Dempo College of Commerce & Economics
Bambolim, Goa
01.2019

HSSC - Secretarial Practice

St. Theresa's Higher Secondary School
Candolim, Goa
01.2015

SSC - General

Little Flower of Jesus High School
Calangute, Goa
01.2013

Skills

  • Effective communication skills
  • Creative problem solver
  • Strong organizational skills
  • Account management
  • Teamwork and collaboration
  • Client relations
  • Client rapport
  • Contract negotiation
  • Revenue generation
  • CRM software
  • Business development
  • Client meetings
  • CRM proficiency

Disclaimer

I hereby declare that the above information is true and correct according to the best of my knowledge & my experience. If selected, I assure you that I would perform to the best of my abilities. Looking forward to your favorable response.

Additional Information

•Bitrix, Hotlync- CRM, Sales Force
•Microsoft Office: MS Word, MS Excel, MS Power Point. Outlook
•Tally
•Opera Software and RMS
•Adobe premiere Pro: Video editing software.
•Wondershare Filmora: Video editing software.
•Lightroom: Photo editing software.
•Canva: Graphic designing software.

LANGUAGES KNOWN:

English
Hindi
Konkani
Marathi

Timeline

Account Manager/ Client Relations Executive- Business Development

Damac- Staycae Vacations Home: Short Term Rental Company
12.2023 - Current

Video Editor, Graphic Designing & Live Streaming

Winfluence Media: Video Production Company
01.2021 - 01.2023

Front Office Executive

SinQ Beach Resort
07.2019 - 12.2021

SSC - General

Little Flower of Jesus High School

Bachelor's in Commerce - Accounting

S.S Dempo College of Commerce & Economics

HSSC - Secretarial Practice

St. Theresa's Higher Secondary School

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Punita Gupta