Punya Pillai

• Currently managing operations for domestic & International destinations.
• Liaising regularly with contracted hotels for Healthy Business Relationship.
• Positive relationship maintained with Hotel DOS/ Sales Managers acquiring offline static rates through effective negotiations.
• Design & customize Domestic & International tour packages after analyzing specific needs of the clients and providing specialized products.
• Managing post sales operations for domestic & international products.
• Conducted market research to identify and contract potential partners and suppliers, enhancing product offerings in the assigned region.
• Design & customize Domestic & International tour packages after analyzing specific needs of the clients and providing specialized products.
• Planning and organizing from process, project and people perspective.
• Create and maintain positive relations and cooperation with internal and external customers and local counterparts as well as cooperation with other teams.
• Oversee daily operations, ensuring adherence to safety protocols and efficiency standards.
• Trained new staff on operational procedures and best practices to enhance team performance.
• Analyzed operational data to identify areas for improvement and drive strategic decisions.

• Liaised regularly with contracted hotels to foster strong business relationships.
• Positive relationship maintained with Property Sales Managers acquiring offline static rates through effective negotiations.
• Onboarding hotels with rates & Inventory through channel mangers (STAAH & SYNXIS).
• Contracting with hotels in designated areas for rates, offers, packages etc.
• Specific contracting with chain properties across India.
• Working on rate parity reports.
• Managed revenue strategies to optimize pricing and occupancy rates.
• Conducting market research to identify potential partners and suppliers to be contracted in the assigned region & contract them to enhance product offering.
• Formulating & executing business plans from the market assigned and growing the business & relationships in the market.
• Ensure competitiveness of the Suppliers contracted by conducting price & product benchmarking on regular basis.
• Maintain a track of supplier’s performance, perform benchmark analysis, and suggest changes / additions from time to time.
• Coordinated with suppliers, customers, accounts, and technology teams to integrate systems and enhance end-user experience.
• Negotiated and managed contract with key supplier for flagship products (Club M Select).
• Conducted quality checks on hotel and vendor invoices for accuracy.
• Resolved critical member complaints through negotiation, strengthening relationships and driving sales growth.

• Maintaining positive relationship with Hotels & Suppliers for acquiring rates through effective negotiations.
• Managing post sales operations for Andaman products.
• Handling critical customer complaint issues, negotiating, and converting into enhanced relationship building and further sales growth.
• Managing critical customer complaint on tour / post tours issues by providing them quick resolutions & maintain healthy relation with guest.
• Supplier Management: Manage regional performance of vendors against contract standards and performance targets, work with suppliers to acquire up-to-date information regarding industry best practices and latest technology to improve internal practices, reduce operational costs and increase operational efficiency.
• Handled critical customer complaints, negotiating resolutions to build enhanced relationships and drive further sales growth.
• Managing critical customer complaint on tour / post tours issues by providing them quick resolutions & maintaining healthy relation with guest.
• Managed relationships with suppliers to ensure compliance with contract standards and performance targets.: Manage regional performance of vendors against contract standards and performance targets, work with suppliers to acquire up-to-date information regarding industry best practices and latest technology to improve internal practices, reduce operational costs and increase operational efficiency.
• Coordinated project tasks, set objectives, and solved problems to ensure successful completion of assignments.: The ability to set goals and objectives, plan, problem solve and make decisions to accomplish tasks and assignments.
• Leading Destination Management Company for Andaman & Nicobar Islands. Successfully running company for over 16 years, based in India serving clients across in and out of India.

• Design & customize Domestic & International tour packages after analyzing specific needs of the clients and providing specialized products.
• Managed post-sales operations for domestic and international products, ensuring seamless customer experiences and satisfaction.
• Conducting market research to identify potential partners and suppliers to be contracted in the assigned region & contract them to enhance product offering.
• Driving sales & Operations on a day-to-day basis and providing exceptional quality-oriented service to our clients across India and abroad.
• Planning and organizing from process, project, and people perspective.
• Deliver appropriate leadership and people management activities (building the team, creating the future, managing performance, developing people)
• Established positive relationships with internal and external customers and local counterparts.
• Oversaw management of suppliers to ensure compliance with contract standards and performance targets.: Manage regional performance of vendors against contract standards and performance targets, work with suppliers to acquire up-to-date information regarding industry best practices and latest technology to improve internal practices, reduce operational costs and increase operational efficiency.
• Started as a principal to sell UAE Visas, today Red-Carpet Assist has expanded into airport services like meet and assist and lounges. Now we are introducing a disruptive solution to support Travel Industry “Unfold Untold Journeys”. Team Unfold Untold Journeys offers curated thematic holidays which enable us to make memories for our valuable customers.

• Handling domestic fixed group departures for destinations like, Kashmir, Andaman, Himachal, Uttarakhand, Kerala, Ladakh, North east, Bhutan, Nepal etc.
• Well versed with Third Party Products like Cruises, Eurail, Europomundo, Cosmos & Globus etc.
• Driving sales & Operations on a day-to-day basis (FIT & GIT) by leading and motivating a team of 8 in providing exceptional quality-oriented service to our clients across India and abroad.
• Supplier Management: Manage regional performance of vendors against contract standards and performance targets, work with suppliers to acquire up-to-date information regarding industry best practices and latest technology to improve internal practices, reduce operational costs and increase operational efficiency.
• Planning and organizing from process, project, and people perspective.
• Deliver appropriate leadership and people management activities (building the team, creating the future, managing performance, developing people)
• Create and maintain positive relations and cooperation with the internal and external customers and local counterparts as well as cooperation with other teams.
• Monitoring KPI’s regularly to ensure team delivers the required services and quality.
• Business Approach: Ability to use appropriate business and management approaches (e.g. presentations) to communicate the importance of information services to senior management.
• Project Management: The ability to set goals and objectives, plan, problem solve and make decisions to accomplish tasks and assignments
• Design & customize Domestic & International tour packages after analyzing specific needs of the clients and providing specialized products.
• Managing post sales operations for domestic & International products.
• Handling critical customer complaint issues, negotiating, and converting into enhanced relationship building and further sales growth.
• Managing critical customer complaint on tour / post tours issues by providing them quick resolutions & maintain healthy relation with guest.
• Managing Air inventory utilization report.
• Preparing, maintaining MIS reports to the management.
• Monitoring MIS on day-to-day basis to enhance performance.
• Positive relationship maintained with Hotels/ Supplier’s acquiring offline rates and ad hoc rates through effective negotiations.
• A leading Online B2C & B2B Domestic and Inbound hotels and tour packages distribution company. Successfully running company for over 13 years, based in India and abroad serving clients across in and out of India and outside India.

• Managing Hotel booking & Tour Packages for all India Destinations.
• Handled Flexi & Conducted Tour packages of Prasanna Holidays.
• Rent A Car – Knowledge of Transport, Transfer & Car with Sightseeing for domestic
• Negotiating the rates with suppliers & hotels to be competitive the market and offer client one the best product which will in order help us increasing the sales.
• Analyzing specific needs of the clients and providing specialized products.
• Established key contacts with potential clients.
• Handling critical customer complaint issues, negotiating, and converting into enhanced relationship building and further sales growth.
• Preparing, maintaining MIS reports to the management.
• Monitoring MIS on day-to-day basis to enhance performance
• A leading Online B2C Domestic hotels and tour packages Distribution Company based in India and serving clients across in and out of India.

Completed T.Y.B.COM, RKT College, Mumbai University.