Summary
Overview
Work History
Education
Skills
Timeline
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PURNIMA BAKSHI

PURNIMA BAKSHI

DUBAI

Summary

Currently employed with ADCB as Tele Relationship Manager – Privilege Segment ( CATS Department ) for nearly 7 years of successful journey with contentment and gratitude. Responsible for achieving Bank’s Mission and Vision tailored with significant contribution to sales and services to 600 plus Banking Clients, and achieving assigned objectives whilst ensuring adherence to banks policies, ethics and code of conduct. Key Strength: My Positive attitude and discipline helps lot in doing the daily job rightfully with a momentum. I prefer maintaining focus to achieve set goals as set by Management time to time to meet desired objectives and deliver good customer service in each opportunity to engage with clients. I have been believing in myself never giving up through turbulent times as impossible is nothing and keep motivating myself and others as positivity and regularity is the only road to success and growth in long run. Responding to situations rather Reacting It is important to known for who we are – not by rank or title – but by our thoughts and actions. Key Accomplishments: Have been successfully managing my role and duties as TRM for nearly 8 years as relationship with ADCB and standing bright with an Exceptional & VG rating so far meeting set targets by Management and Department which is an internal recognition. Bagged several appreciations and acknowledgements from clients by discipline and consistency and thus somewhere contributed in raising the ADCB reputation and aspire to do so in future.

Overview

16
16
years of professional experience

Work History

RELATIONSHIP MANAGER

ADCB BANK
04.2015 - Current
  • Compliance and quality
  • Ensure strict compliance on documentation provided by customer
  • Ensure clean and healthy sourcing without resorting to quick fix measures and fraudulent practices that may affect performance of portfolio
  • Deliver superior service to match and exceed customer expectation to achieve customer delight
  • Day To Day Activities
  • To develop manage and client relationships by phone and be responsible for day to day relationship management of client
  • Maintain and update prescribed reporting as required
  • Ensure to resolve customer request in timely and professional manner
  • To achieve daily target according to product

MARKETING EXECUTIVE

DEE PIPING
01.2014 - 01.2015
  • Worked with DEE Piping Systems as Marketing Executive
  • As Marketing Executive for company I was involved in developing marketing coordinators and promoting product, service or event
  • Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met
  • Understanding product and customer profile and write through specs for each
  • Producing accurate summary of total spent at end of marketing campaign
  • Using full marketing mix, for company’s marketing communications.

SENIOR CUSTOMER HANDLING

LE MARCHE
01.2013 - 01.2014
  • Worked with LE MARCHE AS Customer handling senior
  • Examine trends in complaint handling
  • Develop customer complaint handling process for Retail Banking
  • Identify key roles and responsibilities of new complaint handling group
  • Develop measurement and tracking mechanism to identify and track complaints.

Senior Customer Service Officer

Mashreq Bank
02.2008 - 06.2010
  • Worked with Mashreq bank UAE, Inbound calls, creating dispatches (lost, damage, missing credit cards and debit cards) and account and loan information
  • Taking ownership under issues resolve
  • Support for all order enquiries, as per customer’s request
  • Driving customer experience if it’s best
  • Inbound calls sales: Products like balance transfer, easy payment plans, supplementary cards and loan on cash
  • 100 per cent compliance in call logs.

Education

BACHELOR - ARTS

Techno Global University
SHILLONG
05.2007

Skills

  • Higher Secondary from CBSE -2003
  • Special Qualifications & Skills
  • Sound knowledge of
  • Microsoft PowerPoint, Microsoft Office, Microsoft Word

Timeline

RELATIONSHIP MANAGER

ADCB BANK
04.2015 - Current

MARKETING EXECUTIVE

DEE PIPING
01.2014 - 01.2015

SENIOR CUSTOMER HANDLING

LE MARCHE
01.2013 - 01.2014

Senior Customer Service Officer

Mashreq Bank
02.2008 - 06.2010

BACHELOR - ARTS

Techno Global University
PURNIMA BAKSHI