Purnima Ghale
Dubai,UAE
Summary
Customer service professional with expertise in sales persuasion and cash handling. Recognized for maintaining composure in challenging situations while delivering exceptional dining experiences. Skilled in meal recommendations, bill calculations, and POS systems, contributing to high customer satisfaction. Aiming to advance within the hospitality industry to utilize customer service and sales skills effectively.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Team member
Kuwait food company Americana
Dubai, UAE
01.2025 - Current
- Handled difficult customers, resulting in conflict resolution.
- Maintained high standards of food hygiene, securing customer trust.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Collaborated closely with management on promotion strategies, boosting store visibility.
- Organised staff rota to ensure smooth operation of duties.
- Facilitated customer relations for increased brand loyalty.
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Achieved efficient workflow with proper time management.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Managed cash register transactions for accurate record keeping.
- Warmly greeted customers and proactively reduced wait times.
- Offered exceptional customer service with strong product knowledge.
Education
10 pass -
Highland secondary boarding school
Dhunche,rasuwa / Nepal 03.2023 - 04.2024
Skills
- Meal recommendation
- Friendly disposition
- Bill calculation
- Handling difficult customers
- Patient and calm nature
- Sales persuasion
- Cash handling
- Customer Service
- Product knowledge
- Table clearing
- POS Systems
Languages
English
Elementary
Hindi
Intermediate
Nepali
Advanced (C1)
Timeline
Team member
Kuwait food company Americana
01.2025 - Current
10 pass -
Highland secondary boarding school
03.2023 - 04.2024