I Putu Arimbawa Eka Putra

· Greet and welcome lounge guests in a friendly and professional manner.

· Provide information about lounge amenities, services, and promotions.

· Assist guests with inquiries, reservations, and special requests.

· Register guests and issue access cards or passes as required.

· Monitor guest entry and exit to maintain lounge security and guest confidentiality.

· Ensure accuracy in guest records and billing information.

· Manage reservations and bookings using lounge management software.

· Handle cash and credit card transactions and reconcile payments.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

· Monitor flight schedules, weather conditions, and air traffic to ensure on-time departures and arrivals.

· Coordinate with flight crews, ground staff, and air traffic control to resolve operational issues and delays promptly.

· Coordinate ground handling services, fueling, catering, and other operational logistics.

· Monitor aircraft turn-around times and ensure efficient use of resources.

· Provide timely and accurate information to passengers regarding flight statuses, delays, and cancellations.

· Handle customer inquiries, complaints, and issues related to flight operations with professionalism and empathy.

· Design and develop tour itineraries, ensuring they align with client preferences and budget constraints.

· Research and select destinations, attractions, accommodations, transportation, and other services.

· Negotiate contracts with suppliers and vendors to secure competitive rates and favorable terms.

· Coordinate logistics for tours, including transportation arrangements, accommodations, meals, and activities.

· Ensure all arrangements meet quality standards and regulatory requirements.

· Handle any unforeseen issues or emergencies that may arise during tours.

· Issue airline tickets, confirm reservations, and manage changes in reservations.

· Calculate fares, taxes, and fees accurately.

· Ensure compliance with airline policies, procedures, and regulations.

· Provide excellent customer service to passengers.

· Assist customers with inquiries regarding flight schedules, fares and other travel-related information.

· Handle and resolve customer complaints and concerns in a professional manner.

· Maintain and update reservation systems and databases.

· Prepare and distribute tickets, itineraries, and related documents.

· Process payments and refunds accurately.