Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Putu Suwardiana Putri

Dubai

Summary

Dynamic and dedicated hospitality professional with a proven track record at Crescendo Restaurant. Expert in customer service and reservation management, I excel in creating memorable guest experiences. My ability to multitask and resolve issues with patience ensures satisfaction, even in high-pressure environments. Committed to enhancing dining operations and guest engagement.

Overview

3
3
years of professional experience

Work History

Hostess

Crescendo Restaurant ( All-Day Dining)
12.2023 - Current
  • Greeted and seated guests, ensuring positive first impressions and efficient flow of dining area.
  • Managed reservation system, coordinating seating arrangements to optimize guest experience.
  • Communicated effectively with servers and kitchen staff to ensure timely service delivery.
  • Handled guest complaints professionally, resolving issues to maintain customer satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Waitress

Mekong Restaurant (Asian)
04.2022 - 11.2023
  • Delivered exceptional customer service in fast-paced dining environment
  • Managed multiple tables efficiently while ensuring timely food and beverage delivery
  • Collaborated with kitchen staff to ensure accurate and prompt order fulfillment
  • Maintained cleanliness and organization of dining area to enhance guest experience
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Education

High School Diploma - Hotel Management

Bigkingdom Global Science
Bali, Indonesia
08.2022

Vocational School - Hotel Management

SMK Marsudirini
Bali, Indonesia
06.2021

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Customer service expertise
  • Guest engagement
  • Seating arrangements
  • Reservation management
  • Restaurant operations

Languages

English
Advanced (C1)
Indonesian
Bilingual or Proficient (C2)

Timeline

Hostess

Crescendo Restaurant ( All-Day Dining)
12.2023 - Current

Waitress

Mekong Restaurant (Asian)
04.2022 - 11.2023

High School Diploma - Hotel Management

Bigkingdom Global Science

Vocational School - Hotel Management

SMK Marsudirini
Putu Suwardiana Putri