Putu Suwardiana Putri
Dubai
Summary
Dynamic and dedicated hospitality professional with a proven track record at Crescendo Restaurant. Expert in customer service and reservation management, I excel in creating memorable guest experiences. My ability to multitask and resolve issues with patience ensures satisfaction, even in high-pressure environments. Committed to enhancing dining operations and guest engagement.
Overview
3
3
years of professional experience
Work History
Hostess
Crescendo Restaurant ( All-Day Dining)
12.2023 - Current
- Greeted and seated guests, ensuring positive first impressions and efficient flow of dining area.
- Managed reservation system, coordinating seating arrangements to optimize guest experience.
- Communicated effectively with servers and kitchen staff to ensure timely service delivery.
- Handled guest complaints professionally, resolving issues to maintain customer satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Waitress
Mekong Restaurant (Asian)
04.2022 - 11.2023
- Delivered exceptional customer service in fast-paced dining environment
- Managed multiple tables efficiently while ensuring timely food and beverage delivery
- Collaborated with kitchen staff to ensure accurate and prompt order fulfillment
- Maintained cleanliness and organization of dining area to enhance guest experience
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School Diploma - Hotel Management
Bigkingdom Global Science
Bali, Indonesia 08.2022
Vocational School - Hotel Management
SMK Marsudirini
Bali, Indonesia 06.2021
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Guest engagement
- Seating arrangements
- Reservation management
- Restaurant operations
Languages
English
Advanced (C1)
Indonesian
Bilingual or Proficient (C2)
Timeline
Hostess
Crescendo Restaurant ( All-Day Dining)
12.2023 - Current
Waitress
Mekong Restaurant (Asian)
04.2022 - 11.2023
High School Diploma - Hotel Management
Bigkingdom Global Science
Vocational School - Hotel Management
SMK Marsudirini