Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Pyae OO May

Pyae OO May

Dubai

Summary

Dynamic and results-driven professional with extensive experience in guest relations and call center operations at NMC Healthcare. Proven ability to enhance customer satisfaction through effective communication and CRM software proficiency. Recognized for surpassing performance benchmarks and fostering team collaboration to achieve operational excellence. Strong timekeeping and employee motivation skills.

Overview

11
11
years of professional experience

Work History

Call Center Executive

NMC Healthcare - UAE
07.2022 - Current
  • Demonstrated adaptability when faced with rapidly changing priorities or challenging situations, ensuring seamless operations at all times.
  • Managed high call volume, maintaining a professional demeanor and ensuring accurate information was relayed to customers.
  • Enhanced team performance by collaborating with colleagues and sharing best practices for effective communication.
  • Excelled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.

Guest Relations Executive

Anantara Hotel and Spa, The Palm Jumeirah
04.2021 - 05.2022
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Checked documentation and corrected issues in prompt fashion.
  • Conducted thorough room inspections to maintain high-quality standards for accommodations.
  • Streamlined check-in and check-out processes for improved efficiency and guest experience.

Room Service Operator

Carnival Cruise Lines
06.2018 - 02.2020
  • Contributed to the overall success of the room service department by consistently surpassing performance benchmarks and receiving positive feedback from guests.
  • Structured efficient work schedules for optimal staffing coverage during peak hours, improving response times and overall service quality.
  • Enhanced guest satisfaction by promptly addressing and resolving room service requests.
  • Developed strong relationships with other departments to facilitate smooth interdepartmental cooperation while serving guests'' needs efficiently.

Guest Service Associate

Sule Shangri-La Hotel
08.2017 - 05.2018
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.

Front Office Executive

Anantara Hotel and Spa
09.2014 - 10.2016
  • Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Updated reports, managed accounts, and generated reports for the company database.
  • Handled cash transactions accurately, ensuring proper accounting for daily financial reports.

Education

Bachelor of Science - Chemistry

University Of Distance Education
Yangon ,Myanmar
05-2005

Skills

  • CRM software
  • Call handling
  • Script adherence
  • Timekeeping
  • Employee motivation
  • Quality assurance
  • Information tracking

Accomplishments

  • Certificate Of Appreciation (10/2022), NMC Royal Hospital, Dubai Investment Park, Dubai, UAE
  • Certificate Of Appointment (12/2017), Sule Shangri-La Hotel, Yangon, Myanmar
  • Certificate of Achievement (08/2014), Anantara Hotel and Spa, Doha, Qatar
  • Certificate Of On Job Training (18/03/2008),Kandawgyi Palace Hotel on the Royal Lake, Yangon, Myanmar

Timeline

Call Center Executive

NMC Healthcare - UAE
07.2022 - Current

Guest Relations Executive

Anantara Hotel and Spa, The Palm Jumeirah
04.2021 - 05.2022

Room Service Operator

Carnival Cruise Lines
06.2018 - 02.2020

Guest Service Associate

Sule Shangri-La Hotel
08.2017 - 05.2018

Front Office Executive

Anantara Hotel and Spa
09.2014 - 10.2016

Bachelor of Science - Chemistry

University Of Distance Education

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Pyae OO May