Hi, I’m
Pyae Sone Thu
Food & Beverage
Dubai,United Arab Emirates
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
5
years of professional experience
Work History
RIU Hotels & Resorts(Nakheel cooperation), Dubai, United Arab Emirates
Restaurant Waiter
2021.09 - Current (3 years)
Job overview
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
Samsung, Yangon, Myanmar
Sales Assistant
2019.06 - 2020.05 (11 months)
Job overview
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Worked energetically to maintain efficient operations during peak trading hours.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
Sedona Hotel, Myanmar(Yangon), Yangon
Food Runner
2018.07 - 2018.12 (5 months)
Job overview
- Served seven or more tables than previous averages in order to reduce customer waiting time by 100%..
- Created a safe environment for guests and staff by complying with all company safety policies, including manual handling and COSHH.
- Helped to increase daily seating capacity by 90% by reducing customer time per table through main course and appetizers .
- Maximised table turnover by assisting in setting up and clearing down tables to enable prompt readiness for next service.
Education
American Canter , Yangon(Myanmar)
Higher National Diploma from English Fellows program
03/2020
University Overview
- Completed professional development in Modern English
- Elected Captain of River Council Club
- Member of River Council Club
- Continuing education in Languages Fellows Program
B.E.H.S(5)Tramwe , Yangon(Myanmar)
Certificate of Higher Education from High School Diploma
05/2006 - 03/2015
Preverisk Group , Dubai
from Sustainability and Ethic Code
05/2022 - 06/2022
Dubai Municipality Food Hygiene , Dubai
from Food Safety Test
07/2022 - 08/2022
Skills
- Food safety understanding
- Spirits knowledge
- Efficient under pressure
- Extensive hospitality background
- Interpersonal skills
- In-depth food and wine knowledge
Languages
English
Fluent
Burmese
Native
Timeline
Restaurant Waiter
RIU Hotels & Resorts(Nakheel cooperation)
2021.09 - Current (3 years)
Sales Assistant
Samsung
2019.06 - 2020.05 (11 months)
Food Runner
Sedona Hotel
2018.07 - 2018.12 (5 months)
American Canter
Higher National Diploma from English Fellows program
03/2020
B.E.H.S(5)Tramwe
Certificate of Higher Education from High School Diploma
05/2006 - 03/2015
Preverisk Group
from Sustainability and Ethic Code
05/2022 - 06/2022
Dubai Municipality Food Hygiene
from Food Safety Test
07/2022 - 08/2022
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