Pyae Sone Moe
Dubai,UAE
Summary
A dynamic and cheerful individual with a passion for delivering exceptional customer experiences. As a young and energetic person, I bring enthusiasm, adaptability, and a positive attitude to every situation. I thrive in roles that involve teamwork, communication, and making people feel at ease, and I am committed to ensuring the highest standards of service and safety. With a natural ability to connect with others and a dedication to personal and professional growth, I am eager to contribute to a role that values energy, passion, and exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host
Novotel Yangon Max
Yangon, Myanmar
01.2019 - 06.2021
- Greet guests with enthusiasm and professionalism, ensuring a seamless check-in and check-out process. Anticipate and fulfill guest needs to exceed their expectations.
- Handle diverse situations with grace and flexibility, ensuring that every guest feels valued and understood.
- Provide accurate information about hotel services, local attractions, and amenities while maintaining a friendly and approachable demeanor.
- Collaborate effectively with other team members, demonstrating initiative and the ability to take the lead in guest service operations.
Waiter
Dolce Green Bluewaters Island
Dubai, UAE
11.2021 - 03.2022
- Greet guests warmly and assist with menu selections.
- Handle diverse guest requests with professionalism.
- Collaborate with team members to ensure seamless service.
- Maintain safety, hygiene, and high service standards.
Customer Service (Logistics & Supply Chain)
Atlantis
Dubai, UAE
03.2022 - Current
- Assist customers with supply chain-related queries, offering accurate information and solutions.
- Handle incoming calls, log complaints, and ensure timely resolution of customer concerns.
- Ensure compliance with company policies and service standards while fostering positive customer relationships.
Education
Level 6 Diploma - Business Administration
School of Business And Technology London
London 10.2023 - 10.2024
Higher Education - Geography
Pathein University
Myanmar 12.2019 -
Secondary Education (IGCSE) - Maths, Eng, Phy, Chem, And Eco
Basic Educational High School
Myanmar 04.2001 - 03.2018
Skills
- Adaptability
- Customer service
- Communication
- Safety management
- Time management
Height
169cm
Languages
English
Fluent
Accomplishments
- Contribution to the achievement of Forbes Travel Guide Five Star
Award Certificate by Atlantis Dubai - Contribution to retaining the Forbes Travel Guide Four Star Award for the third consecutive year, with the highest quality score ever achieved for Atlantis, The Palm.
Certification
- Certified First AID CPR/AED (Accredited) by ICSS (Dubai)
- Certified Level 1 basic fire fighting & safety (Accredited) by SAFER
(Dubai) - Certified Dealing with People of Determination (Disability) (Accredited)
by ICSS (Dubai) - Certified Basic food safety (Accredited) by FAMS (Dubai)
Timeline
Level 6 Diploma - Business Administration
School of Business And Technology London
10.2023 - 10.2024
Customer Service (Logistics & Supply Chain)
Atlantis
03.2022 - Current
Waiter
Dolce Green Bluewaters Island
11.2021 - 03.2022
Higher Education - Geography
Pathein University
12.2019 -
Host
Novotel Yangon Max
01.2019 - 06.2021
Secondary Education (IGCSE) - Maths, Eng, Phy, Chem, And Eco
Basic Educational High School
04.2001 - 03.2018
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