Qais AlJbour
In Service Account Manager
Dubai
Summary
A dynamic professional with a proven track record at L3Harris, adept in contract negotiation and fostering client relationships, spearheaded initiatives that supported contract awards worth over 1.3 billion USD. Strategic planning and teamwork skills have been instrumental in enhancing revenue and developing robust account management frameworks across diverse sectors, including aerospace, defence and civil engineering.
Overview
1825
1825
years of professional experience
8
8
years of post-secondary education
Work History
In Service Account Manager
L3Harris
Dubai
02.201 - Current
- Executed demonstrations in field conditions with end users against multiple competitors resulting in contract awards in excess of 1.3 billion USD over a decade
- Negotiated terms of contracts with clients to ensure mutually beneficial agreements.
- Successfully resolved escalated issues, preventing potential loss of critical accounts while maintaining positive relationships with all stakeholders.
- Collaborated with the METI sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on fleet performance, enabling end users to make data-driven decisions regarding future service models.
- Managed a diverse portfolio of METI accounts, ensuring timely communication and effective problem resolution.
- Drove revenue enhancement by leveraging existing accounts through effective upselling and cross-selling efforts.
- Developed a trusted advisor relationship with customers and end users
- Cultivated the METI service infrastructure encompassing six authorized service centers with a dozen technicians in four countries
- Ensured the timely and successful delivery of L3Harris solutions according to customer needs and mission objectives
- Worked with the METI Sales team to integrate new customers and develop existing customers relationships
Special Projects Officer/Aviation and Defence
King Abdullah Design and Development Bureau
Amman
03.2012 - 12.2015
- Led client-facing presentations, providing updates on project milestones and addressing concerns effectively.
- Managed aviation projects worth 89 million USD from prototype acquisition, through weapons trials with OEMs, into contracting and delivery to the end user.
- Enhanced project efficiency by streamlining processes and implementing innovative strategies.
- Identified potential risks while formulating strategic contingency plans for prompt issue resolution.
- Recruited personnel and supervised them to meet performance and quality standards.
Civil Engineering Officer
Royal Jordanian Air Force
Amman
12.2008 - 03.2011
- Designed detailed budget for engineering equipment and projects worth 21 million USD.
- Created blueprints and specifications for various structural designs.
- Managed budgets effectively, tracking expenses closely and making strategic decisions to stay within financial constraints.
- Delivered impactful engineering solutions by examining customer requirements effectively.
Education
Master of Science - Environmental Technology And Management
Princess Sumaya University For Technology
Jordan 03.2012 - 05.2015
Bachelor of Science - Civil Engineering
US Air Force Academy
USA 07.2004 - 12.2008
Skills
Teamwork and collaboration
Contract negotiation
Account development
Customer service
Client relationship management
Revenue generation
Strategic planning
Business development and planning
Timeline
Special Projects Officer/Aviation and Defence
King Abdullah Design and Development Bureau
03.2012 - 12.2015
Master of Science - Environmental Technology And Management
Princess Sumaya University For Technology
03.2012 - 05.2015
Civil Engineering Officer
Royal Jordanian Air Force
12.2008 - 03.2011
Bachelor of Science - Civil Engineering
US Air Force Academy
07.2004 - 12.2008
In Service Account Manager
L3Harris
02.201 - Current