QAIS ALRAMAHI
Fujairah,United Arab Emirates
Summary
- Responsible individual with strong initiative and work ethic seeks financial accountancy role. Knowledgeable with outstanding multitasking skills for timely, quality task completion. Attentive and accurate for reliable transaction calculations.
- Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
General cashier
Concorde Hotel
Fujairah, UAE
05.2021 - Current
- Collect and verify all cash receipts from various hotel departments (front desk, restaurant, spa, etc.)
- Ensure that all cash, credit card, and other payment transactions are correctly processed
- Safeguard all hotel funds by following strict cash-handling procedures
- Deposit cash into the hotel’s safe and bank accounts according to set procedures
- Conduct daily cash count and reconciliation of cash receipts
- Maintain accurate records of daily cash transactions
- Prepare daily cashier reports and present them to management for review
- Ensure that all cash transactions align with the hotel’s accounting systems and financial controls
- Assist in the preparation of financial reports, including monthly cash and bank reconciliation
- Adhere to hotel policies, accounting procedures, and local regulations to ensure proper handling of finances
- Perform routine audits of the hotel’s financial operations to ensure that there are no discrepancies
- Ensure that all transactions are processed securely and confidentially
- Respond to guest inquiries related to billing and payments
- Assist in resolving discrepancies or issues concerning guest bills, including handling overcharges or undercharges
- Provide exceptional customer service and ensure that guest concerns regarding payments are resolved promptly
- Work closely with the Front Office, Accounting, and other departments to ensure smooth cash flow operations
- Coordinate with the night audit team to ensure that end-of-day financial activities are completed correctly
- Maintain proper documentation of all cashier transactions and assist in the preparation of bank deposits
- Verify and ensure that change is available in sufficient amounts for hotel operations
- Ensure all checks, vouchers, and other cash-related documents are filed and stored securely
- Balanced till at end of day, maintaining accurate records.
- Managed queue effectively during peak hours for seamless checkout process.
Accounts Receivable Supervisor
Concorde Hotel
Fujairah, UAE
09.2019 - 11.2024
- Verify credit application forms of new customers to establish credit worthiness of the company
- Establish credit limits and send letters to the customer either accepting or rejecting the customer’s application
- Prepare a list of authorized credit accounts and distribute to Front Office, Reservations, Food & Beverage Outlets and Sales Department on a monthly basis
- Review credit check report and high balance report
- Ensure that all outstanding credit should be followed up to ensure receipt of all amounts due
- Send statement of accounts to all credit customers within a week of the month end
- Conduct monthly credit meetings and bad debt
- Ensure that debts are paid in a timely manner
- Chase overdue invoices by telephone, email & letter within agreed timescales
- Maintain accurate records of all chasing activity
- Regularly making contact with customers to ensure all relevant debts are managed as necessary
- Handle disputed bills and negotiate to bring payment within the agreed terms
- Respond promptly and completely to both client and internal enquiries
- Review the Invoices, city ledger folios with supporting documents such as charge slips, LPOs
- Prepare, review, and issue bills, invoices, and account statements according to company procedures
- Transfer direct billing accounts from guest ledger to Accounts Receivable and file according to Company policies and procedures
- Review, reconcile, and process credit card vouchers and advance deposits
- Process refunds for overpayment or cancelled reservations
- Research, respond to, and resolve credit card company and bank inquiries
- Audit and reconcile all postings to ensure that back-up matches system
- Conduct credit checks on direct billing requests as directed
- Review group master bills for accuracy
- Set up, maintain, and manage collections of check guarantee service accounts
- Review Long stay guest contract
PRO
Concorde Hotel
Fujairah
05.2020 - 01.2021
- Responsible for coordinating and liaising between the company and Government organizations / authorities and provide a key inter-face between the two
- Provide quick, efficient and reliable services for all Government related jobs such as Employment Permits, Entry Visas, Medical Examinations, miscellaneous jobs related to Immigration, Ministry of Labor & Consulates, and Business Licenses to the company and its group, adhering to the regular amendments in rules and regulations within very short notices
- Respond effectively to the demands of the Businesses, employees and their families to assist them on all government related services
Guest Service Agent
Ayla Bawadi Hotel
Al Ain, UAE
01.2017 - 08.2019
- Checked in and out hotel guests in a confident, professional and friendly manner
- Provided assistance during guest registration and departure
- Assisted guests with questions and billing and payment issues
- Up selling aiming increasing revenue
- Answered phone calls promptly and knowledgeably, ensuring complete and accurate information
- Provided accurate daily accounting procedures and handling of cash
- Communicated in formation of immediate area, services, attractions and events to guests
- Projected professional image at all times
- If any, resolved Guest challenges throughout their stay
- Provided information to guests about hotel services & amenities
- Assisted guests in locating local attractions to enrich their stay.
- Processed payments promptly, ensuring accurate billing.
- Maintained a clean and welcoming reception area, projecting an inviting atmosphere.
Education
Management Information System -
ALBAQAAPPLIEDUNIVERSITY
AMMAN, JORDAN 01.2008 - 01.2012
Skills
- Opera and Vision for Opera
- Micro Fidelio Financials (Sun System)
- Micros (F & B Point of sale)
- Microsoft Excel
- Problem solving strength
- Staff training
- Lead prospecting
- Records management
- Teamwork and collaboration
- Interpersonal communication skills
- Protel System(PMS)
- Good Skill level in Microsoft Office suite
- High skill level in using Internet Resources
- Sage 50
- Peach Tree
- Product knowledge
- Customer relations
- Scheduling understanding
- Visiting customer locations
- Network development
- Revenue generation
- Expense reporting
- Point-of-sale orders
- Account servicing
- Company processes
- Account development
- Client service
- Cash management
- Cash handling
- Customer Service
- Refund and exchange processing
Languages
English
Upper intermediate
Arabic
Proficient (C2)
Custom
- Fishing
- Photography
- Hiking
Timeline
General cashier
Concorde Hotel
05.2021 - Current
PRO
Concorde Hotel
05.2020 - 01.2021
Accounts Receivable Supervisor
Concorde Hotel
09.2019 - 11.2024
Guest Service Agent
Ayla Bawadi Hotel
01.2017 - 08.2019
Management Information System -
ALBAQAAPPLIEDUNIVERSITY
01.2008 - 01.2012
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