Qaisar Shahzad
Office Clerk
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Call Representative
Chines Company
Ajman
04.2023 - 07.2023
- Attended training to stay up to date with new products and service offerings.
- Maintained contact with customers to request referrals.
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Updated customer records in CRM to document interactions.
- Recognized and documented trends in customer calls to facilitate process improvements.
Driver
Talabat BY Quicksend Delivery Services
Sharjah
03.2021 - 09.2022
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Delivered goods and products to customer on time and in excellent condition.
Delivery Rider
Al Nuzah Pharmacy By BRJ
Sharjah
12.2020 - 02.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated light trucks to deliver loads as far as [Number] miles from home location
Delivery Courier
Uber By BRJ Delivery services
Dubai
01.2019 - 12.2020
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Delivery Driver
McDonalds By Belhasa Group
Abu Dhabi
11.2017 - 03.2019
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Administrator Officer
Emirates NBD By QBG
Dubai
04.2013 - 06.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Conducted health programs to improve employee wellbeing.
Education
8th Standard - Science Education
Golden Days Public School
Nawab Abad Wah Cantt Pakistan 01.2001 - 2007.07
High School Diploma -
Govt. Taleem-ul-Quran High School
Taxila Cantt Pakistan 10.2007 - 2008.08
Advanced Diploma in Information Technology - Computer And Information Sciences
Oracas Informatics Institute
Islam Abad Pakistan 01.2009 - 2010.04
Black Belt Degree in Martial Arts - Martial Arts
Japan Karate Academy
Nawab Abad Wah Cantt Pakistan 01.2000 - 2011.10
Skills
Data Entry
Passport No
TF5147933
Expiry 29/06/2032
Timeline
Call Representative
Chines Company
04.2023 - 07.2023
Driver
Talabat BY Quicksend Delivery Services
03.2021 - 09.2022
Delivery Rider
Al Nuzah Pharmacy By BRJ
12.2020 - 02.2021
Delivery Courier
Uber By BRJ Delivery services
01.2019 - 12.2020
Delivery Driver
McDonalds By Belhasa Group
11.2017 - 03.2019
Administrator Officer
Emirates NBD By QBG
04.2013 - 06.2017
Advanced Diploma in Information Technology - Computer And Information Sciences
Oracas Informatics Institute
01.2009 - 2010.04
High School Diploma -
Govt. Taleem-ul-Quran High School
10.2007 - 2008.08
8th Standard - Science Education
Golden Days Public School
01.2001 - 2007.07
Black Belt Degree in Martial Arts - Martial Arts
Japan Karate Academy
01.2000 - 2011.10
Similar Profiles
Kimberly SinlaoKimberly Sinlao
Private ESL Teacher at Chines AgentPrivate ESL Teacher at Chines Agent
Joseph KerwinJoseph Kerwin
Spotter Driver+ at Labor Services Company / Donaldson CompanySpotter Driver+ at Labor Services Company / Donaldson Company
MOHD HALEEM HILALMOHD HALEEM HILAL
Control Room Operator & Acting Shift Supervisor at Hengyuan Refining Company Berhad (Formerly known as Shell Refining Company (FOM) Berhad)Control Room Operator & Acting Shift Supervisor at Hengyuan Refining Company Berhad (Formerly known as Shell Refining Company (FOM) Berhad)