Qaisar Shahzad
Office Clerk
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Call Representative
Chines Company
Ajman
04.2023 - 07.2023
- Attended training to stay up to date with new products and service offerings.
- Maintained contact with customers to request referrals.
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Updated customer records in CRM to document interactions.
- Recognized and documented trends in customer calls to facilitate process improvements.
Driver
Talabat BY Quicksend Delivery Services
Sharjah
03.2021 - 09.2022
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Delivered goods and products to customer on time and in excellent condition.
Delivery Rider
Al Nuzah Pharmacy By BRJ
Sharjah
12.2020 - 02.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated light trucks to deliver loads as far as [Number] miles from home location
Delivery Courier
Uber By BRJ Delivery services
Dubai
01.2019 - 12.2020
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Delivery Driver
McDonalds By Belhasa Group
Abu Dhabi
11.2017 - 03.2019
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Administrator Officer
Emirates NBD By QBG
Dubai
04.2013 - 06.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Conducted health programs to improve employee wellbeing.
Education
8th Standard - Science Education
Golden Days Public School
Nawab Abad Wah Cantt Pakistan 01.2001 - 07.2007
High School Diploma -
Govt. Taleem-ul-Quran High School
Taxila Cantt Pakistan 10.2007 - 08.2008
Advanced Diploma in Information Technology - Computer And Information Sciences
Oracas Informatics Institute
Islam Abad Pakistan 01.2009 - 04.2010
Black Belt Degree in Martial Arts - Martial Arts
Japan Karate Academy
Nawab Abad Wah Cantt Pakistan 01.2000 - 10.2011
Skills
Data Entry
Warehousing functions
Money handling abilities
Order fulfillment
Report preparation
Shipping and receiving
Assembly and production
Order picking and processing
Labeling and boxing
Lifting and sorting
Passport No
TF5147933
Expiry 29/06/2032
Timeline
Call Representative
Chines Company
04.2023 - 07.2023
Driver
Talabat BY Quicksend Delivery Services
03.2021 - 09.2022
Delivery Rider
Al Nuzah Pharmacy By BRJ
12.2020 - 02.2021
Delivery Courier
Uber By BRJ Delivery services
01.2019 - 12.2020
Delivery Driver
McDonalds By Belhasa Group
11.2017 - 03.2019
Administrator Officer
Emirates NBD By QBG
04.2013 - 06.2017
Advanced Diploma in Information Technology - Computer And Information Sciences
Oracas Informatics Institute
01.2009 - 04.2010
High School Diploma -
Govt. Taleem-ul-Quran High School
10.2007 - 08.2008
8th Standard - Science Education
Golden Days Public School
01.2001 - 07.2007
Black Belt Degree in Martial Arts - Martial Arts
Japan Karate Academy
01.2000 - 10.2011