Qasim Sajjad
Dubai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Aviation Administrator
Islamabad International Airport
2022.11 - 2023.08
- Flight arrival and departure clearance.
- Flight data analysis with Airline to ensure accurate passenger information.
- Organize protocols of VIPs. check and verify their travel documents such as visa and passport and maintain records.
- Issue and submit clearance report to Immigration before the flight departure.
- Maintain travel record of all the flight arrival and departure data.
- Supervise department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Observe staff to review compliance and safety to minimize losses due to violations or damage.
- Responsible for new employees induction training, access cards and organising Timetables.
- Prepare and update employee's daily work schedules and resolve delivery problems.
- Responsible for Performance Report.
Employee Accommodation Administrator
Government Of Pakistan
2010.01 - 2022.10
- Coordinated leave of absence process and maintained proper tracking and documentation.
- Worked with leadership to support organization's business objectives and meet legal requirements.
- Served as subject matter expert in answering questions from colleagues regarding benefits.
- Managed employee benefits program, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.
- Evaluated data, identified trends and recommended changes in compensation structures.
- Managed and maintained Security access controls and process access cards for the new employees.
- Maintained accommodation cleaning system, assigned and checked daily cleaning service.
- Maintained accommodation maintenance and update daily record.
- Processed payments liaising with account department.
- Assigned rooms to new employees and explained rules of staying in accommodation.
Customer Relationship Officer
Citibank
2009.10 - 2010.06
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Created customer support strategies to increase customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Worked with clients to address and respond to client and partnership management issues.
- Communicated with customers to assess and address individual needs, providing timely and quality support systems.
- Logged call information and solutions provided into internal database.
- Developed and implemented standards for staff to provide consistent service to customers.
- Made customers aware of current and new programs and services.
Customer Sales Representative
Tele Mall Corporation Pvt Ltd
2009.03 - 2009.08
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained customer accounts and relationships.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Computer Data Entry Operator
MES Defence Production
2007.09 - 2009.02
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Collated and organized data entry documents into filing systems for easy access.
Housekeeping Manager
Pappasallis Restaurant
2006.06 - 2007.09
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 15 housekeepers.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Increased employee performance through effective supervision and training.
Education
Bachelor of Arts - Journalism, Education
Allama Iqbal Open University
Islamabad09.2016
High School Diploma -
Allama Iqbal Open University
Islamabad01.2011
Skills
- Process Monitoring
- Daily Operations Management
- Schedule Control
- Vendor Interaction
- Customer Inquiries
- Onsite Visits
- Community Relations
- Reporting
- Special Event Coordination
- Safety Procedures
- Security Protocols
- Time Management
- Resource Coordination
Certification
- Microsoft Office (Ms Excel, Power Point, Typing and Internet from Soft Net Computer Academy
- Laboratory Technician from Institute of Health Management, Government of Pakistan
- Basic Information Technology Certificate from National Information Technology Board, Government of Pakistan
Travelling, Hiking
Hiking and Travelling are my hobbies to explore the world, nature, culture, weather and food.
I traveled to Pakistan Northern areas Gilgit, Skardu and China border and i am very keen to explore more countries in future.
Languages
English
Urdu
Hindi
Arabic
Beginner (A1)
Timeline
Aviation Administrator
Islamabad International Airport
2022.11 - 2023.08
Employee Accommodation Administrator
Government Of Pakistan
2010.01 - 2022.10
Customer Relationship Officer
Citibank
2009.10 - 2010.06
Customer Sales Representative
Tele Mall Corporation Pvt Ltd
2009.03 - 2009.08
Computer Data Entry Operator
MES Defence Production
2007.09 - 2009.02
Housekeeping Manager
Pappasallis Restaurant
2006.06 - 2007.09
Bachelor of Arts - Journalism, Education
Allama Iqbal Open University
High School Diploma -
Allama Iqbal Open University
- Microsoft Office (Ms Excel, Power Point, Typing and Internet from Soft Net Computer Academy
- Laboratory Technician from Institute of Health Management, Government of Pakistan
- Basic Information Technology Certificate from National Information Technology Board, Government of Pakistan
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