Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Websites, Portfolios and Profiles
Timeline
Generic

Qayyum Khan

RAK

Summary

Experienced Logistics Coordinator with a proven track record in managing last-mile delivery operations and optimizing supply chain processes. Demonstrated expertise in logistics management, e-commerce delivery, and third-party logistics (3PL) through roles at noon, Mumzworld.com, Cart low, and fetcher. Notable achievements include spearheading recruitment and onboarding of delivery riders, enhancing driver performance through data-driven evaluations, and successfully managing daily COD reconciliations. Adept at improving service-level agreements (SLA) compliance and reducing customer complaints by addressing root causes. Skilled in data analysis, Google Sheets, and key performance indicators to drive operational excellence. Career goal: to leverage extensive experience in logistics to further enhance supply chain efficiency and customer satisfaction.

Logistics expert with solid track record in managing supply chains and streamlining operations. Strong focus on team collaboration and adaptability to changing needs. Skilled in inventory management, vendor coordination, and transportation logistics. Reliable and results-oriented professional driven to optimize processes and achieve organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Logistics Coordinator

noon
10.2024 - Current
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Reduced transportation costs by negotiating favorable contracts with carriers.

Senior Last Mile Coordinator

Mumzworld.com
07.2020 - 10.2024
  • Managing fleet efficiency with a focus on maximizing driver load capacity
  • Overseeing customer queries and ensuring prompt resolutions for delivery delays
  • Minimizing cancellations and optimizing last-mile operations
  • Onboarding on-demand couriers at cost-effective rates and integrating them into the system
  • Handling same-day COD reconciliation reports for drivers
  • Arranging collections with 3PL couriers for B2B & B2C shipments
  • Managing AWB creation and maintaining accurate shipment tracking data
  • Conducting inbound/outbound quality control and ensuring smooth order fulfillment
  • Analyzing driver performance data (YALLA metrics) for optimization
  • Conducting daily follow-ups with couriers to ensure SLA compliance and minimize delays
  • Tracking service failures and providing actionable reports for continuous improvement
  • Supervising dispatchers to ensure accuracy, efficiency, and adherence to company policies
  • 50+ drivers monitored, handling 1,000+ shipments daily
  • Managing AED 50,000+ in daily COD reconciliation
  • Successfully delivering 100,000+ shipments monthly

Cartlow
02.2019 - 09.2019
  • Take orders Ensure that correct quantity has been received by comparing received goods with information on the work order
  • Identify any damaged or missing goods and record pertinent information
  • Ensure that delivery forms are signed only upon satisfaction of completed order
  • Move received goods to appropriate storage areas using mechanical equipment such as forklifts
  • Handling shipment of containers by seaway and airway, also involved in preparing all documentation related such as Packing lists, Invoices and GRN's
  • Barcode Generation for the received goods
  • Ensure that warehouse workers comply with the company's safety and security procedures
  • Ensure quality control of goods coming in and going out of the warehouse and participate in regular stock takes and whole inventory controlling
  • Gate In, Inbound QC, Put away, Sort Picking, Outbound QC, Packing, Making Airway Bill, Dispatch/handover to the logistics team, PS & PNM Clearance

Last Mile Assistant

fetchr
06.2018 - 11.2018
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Education

Bachelor of Business Administration - BBA - Computer and Information Sciences and Support Services

Allama Iqbal Open University (AIOU)
09.2018

Skills

  • Shipment coordination
  • Shipment tracking
  • Invoicing and shipping documentation
  • Transportation planning
  • Warehousing processes
  • Scheduling coordination
  • Supply chain operations
  • Driver scheduling
  • Inventory management
  • Analytical thinking
  • Materials handling
  • Client relations
  • International shipments
  • Spreadsheet tracking
  • Warehouse management
  • Reports generation
  • Fleet management
  • Quality control analysis
  • Performance metrics tracking
  • Delivery tickets
  • Verbal and written communication
  • Communication
  • Delivery confirmation
  • Training and leadership
  • Logistics process improvement
  • Vendor relationship management
  • Team guidance and management

Certification

  • Basic Fire & Safety
  • Business Executive
  • CSCA – Certified Supply Chain Analyst

Languages

English
Advanced
C1
Urdu
Advanced
C1

Personal Information

Title: Operations & Logistics Specialist | E-Commerce & Q-Commerce | B2B | B2C | 3PL | Last-Mile Delivery | Fleet & Warehouse Management | UAE Supply Chain

Websites, Portfolios and Profiles

www.linkedin.com/in/qayyum-rayan-5750a0275

Timeline

Logistics Coordinator

noon
10.2024 - Current

Senior Last Mile Coordinator

Mumzworld.com
07.2020 - 10.2024

Cartlow
02.2019 - 09.2019

Last Mile Assistant

fetchr
06.2018 - 11.2018

Bachelor of Business Administration - BBA - Computer and Information Sciences and Support Services

Allama Iqbal Open University (AIOU)

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Qayyum Khan