Queen Owie
Dubai,
Summary
A self-motivated resilient & compellingly persuasive individual who loves nothing more than contributing to customers having a great experience. Contributed to team effort, reliable & driven with strong time management and prioritization. Skilled at building and maintaining relationships with all levels of management and customer. Seeking a challenging role in the airline industry to leverage expertise and give full energy to achieve an outstanding customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Staff
Louis Vuitton
08.2022 - Current
- Greet and welcome clients entering the store with friendly and professional demeanor.
- Assist clients in finding seating areas and provide guidance on available beverages and refreshments.
- Take beverages and refreshment orders from clients and ensure accuracy in noting down their preference.
- Deliver orders to clients in a timely and efficient manner, ensuring proper presentation.
- work collaboratively with store management and team members to ensure smooth operations.
- Adapt to and adhere to any specific service standards or protocols set by management.
Event Hostess
THA staffing| Vibes Events| Event Lab LLC.
11.2018 - 09.2022
- Provided exceptional customer service during the prestigious Formula One racing event, which showcases the world's top racing teams and drivers.
- Ensured a smooth visitor experience at GITEX, a leading technology conference that attracts industry professionals, startups, and investors from around the globe.
- Contributed to the success of Abu Dhabi Sustainability Week, a global platform that addresses the interconnected challenges of clean energy, water, and sustainable development.
- Provided exceptional customer service during Dubai World Cup, one of the world's richest horse racing events that attracts top thoroughbred horses and enthusiasts.
Customer Service
Singapore pavilion Expo 2020 Dubai
09.2021 - 03.2022
- Ensured a memorable visitor experience at Dubai Expo 2020, a world exposition that celebrated innovation, collaboration and human creativity from 190+ participating countries.
- Face of Singapore bringing unique experiences and stories of Singapore to life for Expo visitors.
- Welcomed and engaged with mixed visitors of all types and ages and accompanied them through their experience at the Singapore pavilion.
- Provided exceptional visitors experience through varying styles of charismatic storytelling and guided tours.
- Escorted and managed school groups and VIPs through Singapore pavilion.
- Completed Health & safety checks as required and assisted in emergency procedures for evacuation in case of fire.
Education
High School Diploma -
Oka Senior Secondary School
Edo State, Nigeria06.2015
Skills
- Team player
- Exceptional interpersonal and customer service skills
- Punctuality
- Attention to details
- Multilingual: English & Edo
- Strong problem-solving and decision-making abilities
- Hospitality Service Expertise
Certification
- IATA Passenger Ground Service Agent.
- IATA Ground Operations Management.
- IATA Foundations in Travel and Tourism with Amadeus.
- First Aid Training.
Additional Information
Date of birth: 02-02-1998
Nationality: Nigerian
Timeline
Support Staff
Louis Vuitton
08.2022 - Current
Customer Service
Singapore pavilion Expo 2020 Dubai
09.2021 - 03.2022
Event Hostess
THA staffing| Vibes Events| Event Lab LLC.
11.2018 - 09.2022
High School Diploma -
Oka Senior Secondary School
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