Queenie Cruz
Dubai
Summary
To obtain a challenging position in a well-established and progressive organization that aligns with interests, enabling to advance career while continuously acquiring knowledge to drive meaningful change within the facility. Emerging professional offers ambitious approach to challenges. Possesses excellent communication and collaboration skills. Eager to deliver top-quality training to diverse individuals.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
LPG Endermologie Trainer/ Admin / Sales
Bodysmart Distribution
10.2023 - 01.2026
- Performed comprehensive training sessions on the new LPG Endermologie machine, ensuring seamless implementation within client facilities.
- Demonstrate proper usage of equipment, highlighting techniques that optimize patient outcomes and enhance service delivery.
- Support patients during slimming procedures at Bodysmart, providing guidance and expertise to ensure a positive experience.
- Assist sales team in promoting machine, spare parts, and training services, contributing to overall business growth.
- Conduct travel-based training for staff across various locations, promoting consistency and proficiency in use of new equipment.
- Provide support to other branches as directed by management, including assisting with administrative tasks, customer service, or treatment coordination.
- Maintain professionalism and positive attitude while representing company across all locations.
Sales and Training
Hypoxi Training & Equipment LLC
07.2014 - 10.2023
- Actively promote HYPOXI and LPG Endermologie treatments to current and prospective clients.
- Conduct consultations to assess client needs and recommend suitable treatment plans.
- Achieve sales targets through effective communication and personalized service.
- Follow up with clients to ensure satisfaction and encourage repeat business.
- Develop and maintain relationships with referring partners and corporate clients.
- Deliver comprehensive training sessions for staff, therapists, and partners on the proper use and benefits of HYPOXI and LPG Endermologie equipment.
- Stay updated with latest product features, treatment protocols, and industry trends.
- Create training materials, manuals, and presentations to support ongoing education.
- Provide support and guidance to ensure treatments are performed effectively and safely.
- Goal-oriented with proactive approach.
- Flexibility to travel and attend training sessions or industry events.
Beauty and Wellness Coach / Receptionist / Admin
06.2005 - 07.2014
- Greet clients warmly and professionally upon arrival.
- Schedule appointments and manage the booking system.
- Provide information about our services, treatments, and wellness programs.
- Assist clients in setting and achieving their beauty and wellness goals.
- Follow up with clients regarding their progress and satisfaction.
- Offer guidance on treatments such as Hypoxi, LPG Endermologie, and other wellness services.
- Educate clients about benefits and procedures of treatments.
- Support clients in developing personalized wellness plans.
- Manage phone calls 50 customer per day, emails, and inquiries efficiently.
- Maintain accurate client records and treatment logs.
- Handle payments, billing, and transaction processing.
- Keep the reception area tidy and well-organized.
- Order and manage supplies and promotional materials.
Education
BS - Physiotherapy
Fatima College University
06.1994 - 01.2000
Skills
- Proficient in Microsoft Office Suite, with strong office management skills and experience in multi-line phone systems
- Excellent interpersonal skills, adept at building rapport with clients to ensure positive experience
- Strong organizational and administrative abilities, ensuring efficient task management
- Proven ability to promote services effectively, contributing to business growth
- Valid driving license
Certification
- March 2011 LPG Theory and practical Course LPG Integral and Endermolab
- August 2011 People Skills Professional Development Program
- January 2012 TRX Suspension Training Course
- March 2012 and October 2013 Developing a passion for Sales
- July 2013 Team Development & Assertiveness Skills
- October 2015 Life Consultant Trainer
- April 2016 Hypoxi Sales PRO
- July 2016 Heart Saver First Aid CPR AED
- July 2019 LPG Theory and Practical Course CelluM6Alliance
Additional information
- Excellent communication skills, fostering strong relationships with both customers and colleagues.
- Demonstrated punctuality, flexibility, reliability, and loyalty in all professional engagements.
- Proven ability to thrive in both team-oriented and solitary environments with a quick learning curve.
- Adaptable and capable of handling pressure, with a strong willingness to embrace new challenges.
- Independent and self-confident with a robust sense of responsibility and initiative.
- Highly self-motivated and enthusiastic, consistently seeking opportunities for improvement.
- Proficient in identifying problems and taking affirmative actions to resolve them effectively.
- Skilled in directing tasks and responsibilities, ensuring successful outcomes through teamwork.
- Strong organizational abilities, adept at prioritizing tasks and responding to customer needs efficiently.
- Committed to ongoing training and professional development to enhance qualifications and skill.
Timeline
LPG Endermologie Trainer/ Admin / Sales
Bodysmart Distribution
10.2023 - 01.2026
Sales and Training
Hypoxi Training & Equipment LLC
07.2014 - 10.2023
Beauty and Wellness Coach / Receptionist / Admin
06.2005 - 07.2014
BS - Physiotherapy
Fatima College University
06.1994 - 01.2000