Quenie Jadulos
Dubai,UAE
Summary
Service-focused hospitality professional ready to help others and meet customer needs. Understands kitchen processes, food service standards and safety requirements. Hardworking kitchen team member always ready to assist with diverse needs. Helps keep kitchen clean, stocked and organised for fast-paced demands. Trained in health, safety and best practices for kitchen support. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Crew
Maestro pizza
Dubai, UAE
04.2023 - Current
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Washed, peeled and chopped vegetables to be used in dishes.
- Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Used correct ingredients and ratios in preparation for different dishes.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Monitored and recorded fridge and freezer temperatures to safely preserve stock.
Lead person
Gen. tuna coop.
General santos city, Philippines
11.2022 - 02.2023
- Maintained clean and sanitary food preparation areas and equipment.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Oversaw daily operations to achieve high productivity levels.
Cashier/Crew
Jollibee
Iloilo City, Philippines
01.2014 - 05.2014
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Counted change correctly and issued customer receipts.
- Greeted customers entering store and responded promptly to customer needs.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Resolved customer complaints and answered queries about store products.
Education
Associate of Science - Hote and Restaurant Management
Iloilo State College of Fisheries
Philippines 06.2009 - 04.2012
Skills
- Customer Service
- Payment Processing
- Cash handling
- Barista experience
- Exceptional interpersonal skills
- Food hygiene protocol
- Extensive hospitality background
- Bartending
- Spirits, wine and food service
- Food safety understanding
- Food and beverage specialist
- Team contribution
Timeline
Restaurant Crew
Maestro pizza
04.2023 - Current
Lead person
Gen. tuna coop.
11.2022 - 02.2023
Cashier/Crew
Jollibee
01.2014 - 05.2014
Associate of Science - Hote and Restaurant Management
Iloilo State College of Fisheries
06.2009 - 04.2012
Similar Profiles
Michael PauloseMichael Paulose
Customer Service Cashier at Maestro PizzaCustomer Service Cashier at Maestro Pizza
Nawaf BaadhimNawaf Baadhim
Cashier and delivery at Maestro PizzaCashier and delivery at Maestro Pizza
Fatima SapaFatima Sapa
Customer Service & Cashier at Maestro PizzaCustomer Service & Cashier at Maestro Pizza