QUENIE FAYE ABELLERA
SHARJAH,United Arab Emirates
Summary
Dedicated professional with a strong foundation in customer service and communication, adept at handling diverse interactions and resolving inquiries across hospitality, retail, and food service sectors. Proficient in cash handling, transaction processing, and maintaining accurate financial records. Skilled in food preparation and safety, ensuring compliance with health standards. Experienced in administrative tasks such as managing records and scheduling appointments within clinical, hotel, and retail environments. Competent in inventory management to support efficient operations. Possesses basic medical knowledge from ongoing undergraduate studies and dental assistant experience. Multilingual abilities include fluency in English and Filipino (Tagalog) with basic Arabic exposure. Proficient in Microsoft Office suite and familiar with reservation systems. Strong team player capable of adapting to fast-paced settings while effectively solving problems under pressure.
Overview
7
7
years of professional experience
14
14
years of post-secondary education
Work history
Dental Assistant
BAYAUA DENTAL CLINIC
Santiago City, Isabela, PHILIPPINES
02.2023 - 12.2024
- Assisted dentists during procedures, preparing instruments and ensuring a sterile environment.
- Managed patient records, scheduled appointments, and provided post-treatment care instructions.
- Maintained clinic cleanliness and organized supplies, supporting efficient daily operations.
Waitress
3K HOTEL
SANTIAGO CITY ISABELA, PHILIPPINES
02.2022 - 11.2023
- Provided attentive service to guests in the hotel restaurant, taking orders, serving food and beverages, and ensuring a pleasant dining experience.
- - Managed cash transactions at the point of sale and handled customer inquiries regarding menu items.
- - Maintained cleanliness and organization in the dining area, contributing to a hygienic and welcoming environment.
Receptionist
ZEN HOTEL
SANTIAGO CITY ISABELA, PPHILIPPINES
01.2021 - 02.2022
- Greeted guests upon arrival, managed check-ins and check-outs, and provided information on hotel amenities and local attractions.
- Handled reservations, processed payments, and resolved guest inquiries via phone, email, and in-person interactions.
- Maintained front desk organization, including updating guest records and coordinating with housekeeping and maintenance teams.
CREW MEMBER AND CASHIER
MCDONALDS
SANTIAGO CITY ISABELA, PHILIPPINES
02.2020 - 07.2021
- Operated the cash register, processed orders accurately, and handled customer payments during busy shifts.
- Prepared food items according to company standards, A quality and timely service.
- Maintained cleanliness in the kitchen and dining areas, adhering to health and safety regulations.
SALES LADY
JAPAN SURPLUS AND BIKE PARTS
SANTIAGO CITY ISABELA, PHILIPPINES
01.2018 - 12.2020
- Assisted customers in selecting products, provided information on bike parts and surplus items, and processed sales transactions.
- Managed inventory displays and restocked shelves to maintain an organized store environment.
- Handled customer inquiries and complaints, ensuring a positive shopping experience
CREW MEMBER AND CASHIER
JOLLIBEE
SANTIAGO CITY ISABELA, PHILIPPINES
10.2019 - 06.2020
- Provided excellent customer service at the counter, taking orders, handling transactions, and preparing food items according to company standards.
- Maintained cleanliness and organization in the dining area and kitchen, adhering to health and safety protocols.
- Assisted in inventory management and restocking supplies to ensure smooth operations during peak hours.
Education
Bachelor of Medical Laboratory Sciences (MedTech) - MEDICAL
University of La Salette
Santiago City, Isabela, Philippines 06.2019 - 03.2024
SENIOR HIGH SCHOOL - HUMANITIES AND SOCIAL SCIENCES
Northeastern College
Santiago City, Isabela, Philippines 06.2017 - 03.2019
High School Diploma - JUNIOR HIGH SCHOOL
Northeastern College
Santiago City, Isabela 06.2015 - 03.2017
ELEMENTARY - ELEMENTARY
MABINI ELEMENTARY SCHOOL
SANTIAGO CITY PHILIPPINES 06.2009 - 03.2015
Skills
- Customer Service and Communication: Excellent interpersonal skills with experience in handling diverse customer interactions, resolving inquiries, and providing personalized service in hospitality, retail, and food service roles
- Cash Handling and Transactions:Proficient in operating cash registers, processing payments, managing point-of-sale systems, and ensuring accurate financial records
- Food Preparation and Safety: Skilled in preparing food items according to health and safety standards, maintaining cleanliness in kitchens and dining areas, and adhering to hygiene protocols
- Administrative and Organizational: Experienced in managing records, scheduling appointments, coordinating tasks, and maintaining organized workspaces in clinical, hotel, and retail settings
- Inventory Management Competent in restocking supplies, managing displays, and tracking inventory to support efficient operations
- Medical and Laboratory Knowledge: Basic understanding of medical procedures, patient care, and laboratory sciences from ongoing undergraduate studies and dental assistant experience
- - Multilingual Abilities: Fluent in English and Filipino (Tagalog); basic Arabic exposure from living in the UAE
- Computer and Technical Skills:Proficient in Microsoft Office (Word, Excel, PowerPoint), basic data entry, and email communication; familiar with reservation and POS software - Teamwork and Adaptability: Strong collaborator in fast-paced environments, with the ability to multitask, work under pressure, and adapt to various roles
- Problem-Solving: Effective at resolving guest/customer complaints and handling unexpected situations calmly and efficiently
Languages
English
Proficient (C2)
FILIPINO
Advanced (C1)
Timeline
Dental Assistant
BAYAUA DENTAL CLINIC
02.2023 - 12.2024
Waitress
3K HOTEL
02.2022 - 11.2023
Receptionist
ZEN HOTEL
01.2021 - 02.2022
CREW MEMBER AND CASHIER
MCDONALDS
02.2020 - 07.2021
CREW MEMBER AND CASHIER
JOLLIBEE
10.2019 - 06.2020
Bachelor of Medical Laboratory Sciences (MedTech) - MEDICAL
University of La Salette
06.2019 - 03.2024
SALES LADY
JAPAN SURPLUS AND BIKE PARTS
01.2018 - 12.2020
SENIOR HIGH SCHOOL - HUMANITIES AND SOCIAL SCIENCES
Northeastern College
06.2017 - 03.2019
High School Diploma - JUNIOR HIGH SCHOOL
Northeastern College
06.2015 - 03.2017
ELEMENTARY - ELEMENTARY
MABINI ELEMENTARY SCHOOL
06.2009 - 03.2015