Quinton Ainebyona
Abu Dhabi,UAE
Summary
Customer-focused professional with over 3 years of experience in customer service and sales. Skilled in creating positive experiences for diverse guests while efficiently managing transactions in dynamic, fast-paced environments. Committed to upholding genuine hospitality, safety standards and delivering exceptional customer service that fosters inclusivity and comfort.
Overview
4
4
years of professional experience
Work history
Customer service representative
Landmark Leisure – Fun Works
Yas Mall
2023.04 - Current
- Engage with over 50-100 guests daily, ensuring highest safety standards, exceptional customer service and cultural awareness.
- Promote and upsell play packages to enhance guest experience in a fast-paced environment.
- Maintain well-organized displays through effective teamwork, boosting guest appeal and purchases.
- Monitor stock levels, collaborating with team members to ensure operational efficiency.
- Conduct regular inventory checks to uphold accuracy and consistency in service standards.
- Assist guests with toy redemption and inquiries, addressing concerns with empathy and effective communication.
Waiter
Americana Restaurants (Hardee's Restaurant)
Yas Mall
2021.10 - 2023.03
- Ensured consistent guest satisfaction by maintaining food quality, safety, and cleanliness standards.
- Prepared and served food products with attention to detail and efficiency.
- Organized and stored stock in accordance with company hygiene regulations.
- Hosted guests promptly, facilitating a high speed of service and smooth workflow with team support.
- Executed transactions accurately while promoting sales through upselling techniques.
- Addressed customer complaints professionally, employing effective listening skills to enhance satisfaction.
Education
Foundation degree - Transport & Logistics Management
Makerere University Business School
High School Diploma -
Lugazi Mixed School Naalya
Ordinary Level Certificate -
Seeta High School
Skills
- Exceptional customer service
- Teamwork & Effective communication
- Basic Life Support & CPR
- Time management
- Cultural awareness
- Attention to detail
- Adaptability
- Safety conscious
Languages
English
Proficient (C2)
Luganda
Native
Timeline
Customer service representative
Landmark Leisure – Fun Works
2023.04 - Current
Waiter
Americana Restaurants (Hardee's Restaurant)
2021.10 - 2023.03
Foundation degree - Transport & Logistics Management
Makerere University Business School
High School Diploma -
Lugazi Mixed School Naalya
Ordinary Level Certificate -
Seeta High School