Qurrat Ul Ain
Dubai,UAE
Summary
Accomplished Operations Team Manager with extensive experience in business setup, company formation, and regulatory compliance in the UAE. Expert in visa processing, licensing, government relations, and process optimization. A results-oriented leader with a strong aptitude for problem-solving, bringing excellent organizational and communication skills. Demonstrates expertise in team management and strategic planning, ensuring smooth and efficient operations.
Overview
12
12
years of professional experience
Work History
Operations Team Manager
Flying Colour Business Setup Services
03.2023 - 03.2025
- Led and supervised team, assigning tasks and monitoring performance to achieve business objectives, and high customer satisfaction
- Strong knowledge of company formation across Mainland, Free Zones, and Offshore jurisdictions
- Identify and resolve bottlenecks in business setup operations to improve turnaround time
- Implemented process improvements to enhance efficiency and service quality
- Provided training and mentorship to new employees, fostering professional growth and teamwork
- Assign responsibilities and set clear KPIs for operational efficiency
- Conduct regular training sessions to keep the team updated on new regulations and procedures
- Ensure a customer-centric approach, handling escalations and critical client issues directly
- Played a key role in decision-making processes, collaborating with management to develop business strategies
- Organised recruitment activities to reflect department requirements and budget.
Relationship Officer
Flying Colour Business Setup Services
04.2022 - 03.2023
- Assisted clients in setting up businesses in UAE, providing guidance on company formation, licensing, and regulatory compliance.
- Managed daily operations for over 70 client accounts. Built and maintained strong client relationships, ensuring smooth onboarding and service delivery
- Coordinated with government authorities (DED, Free Zone, MOHRE, Immigration, etc.) for approvals
- End-to-end handling of trade license applications, renewals, amendments, and cancellations
- In-depth knowledge of UAE visa processes for investors, employees, dependents, and freelancers
- Conducted regular follow-ups to ensure client satisfaction levels remained optimal.
- Participated in team meetings and contributed valuable insights derived from customer interactions,.
- Coordinated with other departments for seamless service delivery to clients.
IT & Customer Support
Tata Consultancy Services
01.2013 - 12.2022
- 9 years of experience in network support, technical troubleshooting, and customer service
- Provided remote IT support for US and Australian clients, assisting with internet, phone line, and email troubleshooting
- Worked in insurance support, handling claims, payment collections, and customer inquiries
- Experienced in hardware/software troubleshooting, Windows OS, printer setup, and security configurations
- Assisted clients through calls, chat, and remote support tools, ensuring high customer satisfaction
- Improved customer satisfaction by promptly addressing concerns and complaints.
Education
Postgraduate Degree - MBA -HR
WELINGKAR INSTITUTE OF MANAGEMENT
INDIABachelor's degree - Computer Application
CASET COLLEGE
INDIADiploma - HARDWARE & NETWORKING CERTIFICATION
JETKING INSTITUTE
INDIASkills
- Problem Solving
- Analytical Thinking
- Attention to Detail
- Time Management
- Leadership & Team Management
- Research & Process Improvement
- Client Relationship Management
- Risk assessment knowledge
- Motivational mastery
- Decisive decision-making
- Team development strategies
Languages
English
Fluent
Hindi
Fluent
Timeline
Operations Team Manager
Flying Colour Business Setup Services
03.2023 - 03.2025
Relationship Officer
Flying Colour Business Setup Services
04.2022 - 03.2023
IT & Customer Support
Tata Consultancy Services
01.2013 - 12.2022
Postgraduate Degree - MBA -HR
WELINGKAR INSTITUTE OF MANAGEMENT
Bachelor's degree - Computer Application
CASET COLLEGE
Diploma - HARDWARE & NETWORKING CERTIFICATION
JETKING INSTITUTE
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