Richard Benson
14 St, Al Hamriya, Bur Dubai, Dubai,UAE
Summary
Accomplished hospitality professional with expertise in guest room inspections, inventory management, and laundry operations. Proficient in hotel software and excels in cross-department collaboration to maintain high quality standards. Experienced in employee training and development with a strong emphasis on budget management. Committed to enhancing operational efficiency and delivering exceptional guest experiences.
Overview
10
10
years of professional experience
Work history
Assistant Housekeeping Manager
Forest Hotel Dodowa
Accra
2023.11 - 2026.06
- Oversaw housekeeping operations at this 245-bedroom (4 Star) property and led a diverse team of 35+, enhancing cleaning efficiency by 16% via improved processes and training.
- Thoroughly inspected 120+ guest rooms, VIP suites, and public spaces daily to ensure strict compliance with brand standards. Guest complaints went down 45% in my first year.
- Reduced room turnaround time from 30 to 24 minutes (20%) via effective supervision, proper staff training and the implementation of a new zone-based cleaning schedule.
- Trained and inducted employees on chemical safety (COSHH), proper use of equipment, and standard operating procedures (SOPs). This practice reduced incidents/accidents by 50%
- Monitored staff rotas and overtime, tracked payroll reports, and maintained departmental budget, resulting in average 17% reduction in staff salary bill.
- Optimised use of chemicals, cloths and toiletries, achieving a 13% reduction in wastage.
- Resolved guest complaints swiftly, contributing to 24% increase in positive TripAdvisor reviews.
Housekeeping Supervisor
Mirage Royale Hotel
Accra
2020.09 - 2023.10
- Led a team of 26+ staff, implementing stringent standards that improved cleanliness scores by 18% within my first year, at this busy 220-bedroom (4 Star) city centre hotel.
- Reduced overtime expenses 17% by optimising labour productivity, without compromising high standards. Voted employee of the year (2022), I received certificate & cash award.
- Streamlined cleaning schedules and tracked payroll reports, achieving 15% cost saving.
- Coordinated with Maintenance and Reception departments to expedite maintenance requests and room releases, reducing guest complaints by 34%.
- Ensured staff followed left/found property protocols, resulting in a 53% reduction in complaints.
- Created monthly staff recognition award that raised morale, leading to 97% a retention rate
Area Cleaning Supervisor
OCS Facilities Management
Leeds
2016.04 - 2020.08
- Supervised a team of 24+ to thoroughly clean patient & staff rooms, waiting areas and the restrooms of 6 medical centres across town - Infection control improved 16% in year one.
- Collaborated with team to clean patient and staff areas, achieving over 90% in monthly hygiene audits.
- Trained staff on cleaning techniques and safety, including the proper use of PPE and safe handling of cleaning chemicals (COSHH). My effort helped to reduce accidents by 19%
- Facilitated proper disposal of medical and non-medical waste, adhering to hygiene standards to support infection control.
- Conducted thorough inspections of cleaning tasks, promptly reporting repairs and emergency concerns to maintain facility safety.
- Managed the cleaning budget, overtime and staff payroll – made 14% efficiency savings
Education
Bachelor's Degree - Social Sciences
University of Science & Technology
GHANAA Practical Approach to Facilities Management - Facilities Management
Online Course - reed.co.uk
United Kingdom 2018.08 - 2018.10
BICS Certification - Facilities Management
British Institute of Cleaning Science
United Kingdom 2018.10 - 2018.10
Advanced Chemical Handling & COSHH Training - Facilities Management
Latus Group (UK) Limited
Leeds - UK 2018.10 - 2018.10
First Aid & Fire Safety Training - Facilities Management
Ghana National Fire Service
Ghana 2020.07 - 2020.07
Highfield Level 2 Customer Service Qualification - Business
HICP
Leeds - UK 2019.01 - 2019.01
Skills
- Room inspection
- Quality assurance
- Inventory management
- Laundry management
- Hotel software proficiency
- Staff scheduling
- Staff training & development
- Complaint handling
- Interdepartmental collaboration
- Budget governance
LANGUAGES
Languages: (English (Fluent), Italian (Conversational), Twi (Native))
Affiliations
- Football
- Travel
- Motor Sports
- Music
- Cleaning
References
References available upon request.
OTHER KEY DETAILS
- Housing: I am single so willing to relocate and/or accept any accommodation offer.
- Visa Status: On a visit visa so willing to convert to work/residence visa as soon as possible.
Timeline
Assistant Housekeeping Manager
Forest Hotel Dodowa
2023.11 - 2026.06
Housekeeping Supervisor
Mirage Royale Hotel
2020.09 - 2023.10
First Aid & Fire Safety Training - Facilities Management
Ghana National Fire Service
2020.07 - 2020.07
Highfield Level 2 Customer Service Qualification - Business
HICP
2019.01 - 2019.01
BICS Certification - Facilities Management
British Institute of Cleaning Science
2018.10 - 2018.10
Advanced Chemical Handling & COSHH Training - Facilities Management
Latus Group (UK) Limited
2018.10 - 2018.10
A Practical Approach to Facilities Management - Facilities Management
Online Course - reed.co.uk
2018.08 - 2018.10
Area Cleaning Supervisor
OCS Facilities Management
2016.04 - 2020.08
Bachelor's Degree - Social Sciences
University of Science & Technology