RAAD ALSAYEGH
HOUSTON,TX
Summary
Dynamic Business Operations Manager with a proven track record of delivering results and enhancing operational efficiency. Adept at administrative work with a focus on customer service, team leadership, and client relationship management. Skilled in strategic planning, problem-solving, and communication, with a strong passion for providing outstanding customer experiences.
Overview
5
5
years of professional experience
Work History
Rideshare Driver
Uber/Lyft
10.2019 - Current
- Task with great communication skills, promptness, customer retention (measured through ratings), cleanliness of work environment and being able to read my customer within minutes by asking introductory questions
- Over the past 5 years, I have maintained a 4.99 star rating
- I have given 6039 rides
- I have maintained my automobile /work space in such a way to make riders feel comfortable frequent washes, disposable masks, complimentary water offered and after each ride I wipe down the rider area with disinfectant disposable cloths, provide customer service to insure a nice and pleasant commute
Warehouse Worker
SunPan
06.2024 - 07.2024
- I was an integral part of the business that stored and processed orders or products
- I oversaw receiving and processing of incoming stock, picking orders from the warehouse stock and managed them
- Unload containers and put product in designated areas
- Compare product received against receiving sheets
- Prepare products for forklift driver to stack up
- Wrap shipping skids efficiently, and compare them with packing slips
- Load products ready to ship onto trucks under the supervision of the supervisor or team lead
- Unload products from truck under the supervision of the supervisor or team lead
Administrative Assistant
TD-Management-Group-Inc
09.2023 - 05.2024
- Managed scheduling, correspondence, and office organization to ensure seamless daily operations.
- Provided front-line customer service, addressing inquiries, and resolving complaints efficiently.
- Handled data entry, file management, and coordination of team meetings and events.
- Assisted in drafting reports, presentations, and other documents to support management goals.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Customer Service Administrator
Ark Insurance Agency, LLC
08.2022 - 08.2023
- Served as the first point of contact for clients, offering personalized support and resolving service-related concerns.
- Maintained accurate customer records in CRM systems and prepared performance analytics.
- Coordinated between departments to ensure timely resolution of client requests.
- Trained new hires on customer service protocols and administrative procedures.
- Researched issues with shipments, product damage, and incorrect product amounts.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
In-Store Appointment Setter
MaxHome
01.2023 - 08.2023
- I canvassed the stores of Home Depot and pitched to each customer about Bathroom Remodeling
- Through my experience in this position, I averaged 3 appointments per workday
- I excel in customer service and can approach any customer in front of me
- I am a fast learner so that makes me very adaptable to any environment
Education
Bachelor of Science - Business Management
University of Houston - Downtown
Houston, TX05-2026
Associate of Arts - Business Management
San Jacinto College - North
Houston, TX05.2023
High School Diploma -
Goose Creek Memorial
Baytown, TX05-2015
Skills
- Business Development
- Strategic Planning
- Problem Solving
- Financial Reporting
- Negotiation Skills
- Client Relationship Management
- Team Leadership
- Communication
- Operations Management
References
Available on request.
Languages
Arabic
Bilingual or Proficient (C2)
Timeline
Warehouse Worker
SunPan
06.2024 - 07.2024
Administrative Assistant
TD-Management-Group-Inc
09.2023 - 05.2024
In-Store Appointment Setter
MaxHome
01.2023 - 08.2023
Customer Service Administrator
Ark Insurance Agency, LLC
08.2022 - 08.2023
Rideshare Driver
Uber/Lyft
10.2019 - Current
Bachelor of Science - Business Management
University of Houston - Downtown
Associate of Arts - Business Management
San Jacinto College - North
High School Diploma -
Goose Creek Memorial
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