Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Visa Details
Driving License
Personal Information
Interests
Timeline
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RAAM SIVARAMAN

RAAM SIVARAMAN

Business Intelligence Specialist
Dubai

Summary

Experienced business intelligence professional with a background in data analysis and reporting. Proven track record of driving business improvements through data-driven recommendations. Reliable team player, focused on collaboration and adaptable to changing needs. Proficient in SQL, data visualization, and problem-solving. Results-driven SP Jain MBA graduate with a strong IT knowledge, banking, and shipping industry background. Holds Microsoft certification as a Power BI Analyst and ITIL certification in Release & Change Delivery Management. Demonstrates over 15 years of experience in large-scale IT projects, consistently delivering excellent stakeholder satisfaction.

Overview

17
17
years of professional experience
5
5
Certifications
4
4
Languages

Work History

Business Intelligence Analyst

Digital Dubai
Dubai
11.2020 - Current
  • Creating Microsoft Power BI dashboard from the scratch, transforming various raw data into insights and impactful dashboards supporting leaders enhanced Decision Making to Digitalizing Life in Dubai, to make Dubai, a globally leading digital economy, in which all the dashboards are confidential dashboards created for CEO, Sheikha & DG & Minister's reference for their better decision making.
  • Responsible for Dashboard change management project deliveries mitigating the business risks for better decision making in the Economy improvement, by developing set of change management plans integrating management requirements with the best IT strategy & Change management best practice and tools
  • Dashboard change management with the help of Microsoft Power BI, & also in Qlik sense , had also worked previously in IBM COGNOS, DRUPAL, MicroStrategy tool, Greenplum along with Release Deployment tasks supporting key stakeholders of internal corporate teams
  • Championed a data-driven culture within the organization by promoting the use of analytics tools and methodologies across departments.
  • Participated actively in stakeholder meetings, presenting data-driven insights and recommendations to support business growth initiatives.
  • Collected data from wide-ranging sources, collaborating with multiple teams for data collections.
  • Developed intelligence-sharing dashboards, providing company-wide access to collected data.
  • Evaluated BI tool options, selected best-fit solutions based on cost-benefit analyses, ensuring optimal return on investment.
  • Provided ad-hoc reports for executive leadership team to support informed decision-making during critical situations or periods of change management.
  • Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
  • Collaborated with IT departments to ensure seamless integration of business intelligence platforms with existing systems.
  • Created dashboards to monitor and track key performance indicators.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Client: Digital Dubai (Dashboard design, SQL Coding, Release & Delivery Management)
  • Responsible for managing IT Change, Release & Configuration Management activities for the large-scale IT environment supporting the confidential projects, related to UAE(Dubai) Government economic activities
  • Coding complex SQL queries for formulating and defining specifications for complex enterprise reporting or modifies and maintains existing complex dashboards, reports and analytics, deployment, advanced data visualization, automated reporting applications, coding, testing, debugging, file maintenance routines and documentation of both Database design and Micro Strategy reporting platforms
  • Coordinating between different technical & functional teams to find the root cause of the issue & through analysis, resolving the problems and also managing the Release Deployment for many successful deliveries
  • Maintaining & documenting the resolved problems, procedures in a common knowledge database

Change, Release Delivery Management & Senior Release Engineer

CMA CGM Systems
01.2018 - 10.2020
  • As Infosys taken IT operations of CMA Systems Dubai (in Jan 2018), the Job position have been taken over by Infosys with different Job Role, however the IT operations (Change, Release, Delivery management) being continued with the Client CMA Systems
  • Noted for proficiency in LARA, ODI (10G) decommissioning and migration to LARA, ODI (11G) delivery in DIMENSIONS and also been the SPOC for users and application migration for LOAD projects
  • Responsible for Quality Release delivery, Release schedule & Planning under quality leadership of Denis Blanc, El Mejri Myriam, Robinson Palayyan, Santosh Gopakumar, Nilesh Lalit Shukla, applying CMA CGM release policy, assisting LARA & all product’s release managers
  • Co-ordinated delivery in UAT, Pre-production and Production via Production & Emergency release patches
  • Updating & publishing weekly progress report of the release delivery and fixes
  • Maintained KPI to measure release activity/productivity
  • Manage risks and resolves issues that affect release scope, schedule and quality
  • Conduct Release Readiness reviews in line with Release Management framework
  • Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans
  • Ensure compliance and continuous improvement of Standard Release Management process, procedures, and practices
  • Handling all the Customer/supplier booking patterns creation in a proper processed way and the configuration of xml-files, SQL queries coding and the related XML configuration & investigation, schema definition in XML
  • Created the projects work-set and its item’s (SQL, java, xml, reports, forms, libraries, Cognos reports) delivery configuration
  • Trainings & cross-Team Meetings to inform the Project’s delivery information to the Team members
  • Maintaining Application system stability by resolving any issues through analyzing root cause & fixing asap
  • As a proactive measure, tracked the issues and created them as a Troubleshoot document
  • JIRA, Service-Now, ORCHESTRA, ICD, ITSM Ticketing Management tool Usage for the efficient Business Support
  • Coordinating between different technical & functional teams to find the root cause of the issue & through analysis, resolving the problems
  • Guiding the Clients & team by providing solution to their problem, tracking team’s activities & preparing weekly KPI reports
  • Maintaining & documenting the resolved problems, procedures in a common knowledge database
  • CAB meetings involvement to suggest the effective planning and implementation for the relevant problem and process management
  • Specialized in handling live issues under critical situations

Change, Release Delivery Management

CMA CGM Systems FZ LLC
03.2011 - 12.2017
  • Responsible for Quality Release delivery, Release schedule & Planning under quality leadership of Denis Blanc, El Mejri Myriam, Robinson Palayyan, Santosh Gopakumar, Nilesh Lalit Shukla, applying CMA CGM release policy, assisting LARA & all product’s release managers
  • Co-ordinated delivery in UAT, Pre-production and Production via Production & Emergency release patches
  • Updating & publishing weekly progress report of the release delivery and fixes
  • Maintained KPI to measure release activity/productivity
  • Manage risks and resolves issues that affect release scope, schedule and quality
  • Conduct Release Readiness reviews in line with Release Management framework
  • Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans
  • Ensure compliance and continuous improvement of Standard Release Management process, procedures, and practices

Senior Support Analyst

Bank of America Continuum India Ltd.
02.2008 - 02.2011
  • GLOSS - Trading Application Management is an integrated, real time settlements system that handles the Customer’s trade capture, settlement, accounting, reporting and control functions for investment sectors
  • CAPS - Corporate Action Processing System is a Gloss supported system which handles all types of Corporate actions like creating events for handling the positions belonging to an instrument(trade-stocks) and based on some important dates, with the help of the position from Books & Records
  • Also responding to upstream systems for notifying the position to clients (Major clients: US, UK, Singapore & globally)
  • Specialized in handling live issues under critical situations
  • Monitoring & Maintaining Gloss background servers for system stability & resolving the issues quickly by fixing the root cause
  • As a point of contact for CAPS system, maintained the application system live & stable
  • Health checks, Monitoring and Maintenance activities
  • Investigation activities on major issues analyzing XML, SQL codes to find the fix
  • Interacting with clients for clarifying the issues when required & having direct contacts with clients and other support teams

Education

Microsoft Certified PowerBI Data Analyst Associate - Credential ID: 76D3495D8FB7ADD9

Microsoft
Online
10.2024 -

MBA - Operations

SP Jain University
Dubai, UAE
07.2014 - 06.2016

Bachelor of Engineering -

National College of Engineering
India
04.2002 - 12.2006

Skills

  • Business intelligence analyst

  • Data-driven decision making

  • Interactive dashboard creation

  • Data presentation

  • Data interpretation

  • Experienced in data analysis using MS Excel

  • Strong skills in advanced Excel analysis

  • SQL data manipulation skills

  • SQL coding proficiency

  • Experience with Cognos BI tools

  • Framework oversight

  • Data reporting

  • ServiceNow support expertise

  • Familiarity with UNIX command line

  • Experience with Linux environments

  • XML data evaluation

  • Analytical problem-solving

  • Experienced in C development

  • Object-oriented programming

  • Oracle 11g optimization expertise

  • Experience with Oracle 10g database

  • PL/SQL programming

  • Snow safety practices

  • Collaborative orchestration

  • ICD knowledge

  • Maximo management

  • Transportation management expertise

  • Expertise in SAP Basis management

  • SAP Solution Manager

  • JIRA task tracking

  • Experienced with SAP NetWeaver platform

  • Experience with Wilco gloss techniques

  • Experience in RUMBA

  • JAM screen coordination

Gloss Developer

  • Attention to detail in writing

  • Business process optimization

  • EBAR methodology

  • Unix shell programming

  • Skilled in Oracle SQL querying

  • Text processing using AWK

  • Effective change management

  • Data analysis expertise

  • Efficiency improvement strategies

  • Operational support

  • IT support services

  • Analytical troubleshooting capabilities

  • Root cause analysis

Certification

ITIL – V3 Foundation, EXIN

Accomplishments

  • Various dashboard visualization created for multiple entities of Digital Dubai.
  • Stakeholder full satisfaction in all my well planned and executed Dashboard deployment and Change & Release Delivery management process.
  • Excellency Award for effective handling of team and customers in an efficient & timely manner in all levels of business.
  • Received multiple appreciation mails from internal & external business stake-holders for quick response, for effective problem solving and resolution of complex issues.

Visa Details

Dubai Visa, 22-Dec-2026

Driving License

Holding & Driving, 11/01/11

Personal Information

  • Passport Number: S6972201
  • Dependents: 2
  • Gender: Male
  • Marital Status: Married

Interests

Yoga Practitioner (daily) for body, mind and soul re-engineering

Timeline

Microsoft Certified PowerBI Data Analyst Associate - Credential ID: 76D3495D8FB7ADD9

Microsoft
10.2024 -

Business Intelligence Analyst

Digital Dubai
11.2020 - Current

Change, Release Delivery Management & Senior Release Engineer

CMA CGM Systems
01.2018 - 10.2020

MBA - Operations

SP Jain University
07.2014 - 06.2016

Change, Release Delivery Management

CMA CGM Systems FZ LLC
03.2011 - 12.2017

Senior Support Analyst

Bank of America Continuum India Ltd.
02.2008 - 02.2011

Bachelor of Engineering -

National College of Engineering
04.2002 - 12.2006

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RAAM SIVARAMANBusiness Intelligence Specialist