Rabeaa Khan
Abu Dhabi
Summary
Dedicated Education Professional with experience in classroom facilitation and support. Skilled in adapting instructional strategies to meet diverse learner needs and achieving lesson objectives. Passionate about fostering a positive, collaborative environment that enhances student learning and development.
Overview
5
5
years of professional experience
Work History
Concierge Call Agent
Miral
11.2025 - Current
- Enhanced customer satisfaction by swiftly managing calls during Abu Dhabi Grand Prix.
- Efficiently resolved urgent inquiries in dynamic, fast-paced service environment.
- Handled high volume of calls and emails, consistently meeting service-level targets.
- Provided calm, professional service, ensuring personalized customer experience and satisfaction.
- Exceeded customer expectations through effective communication and prioritization of tasks.
Teaching Assistant (PED 4142)
University of Ottawa
01.2025 - 05.2025
- Streamlined class operations by managing attendance and assisting lecturers effectively.
- Prepared workshop materials promptly to ensure efficient session transitions.
- Enhanced student engagement by evaluating assignments and providing constructive feedback.
Teaching Assistant (PED 3151)
University of Ottawa
09.2024 - 04.2025
- Facilitated seamless class operations by managing attendance and logistical support.
- Prepared workshop materials promptly, ensuring smooth transitions between sessions.
- Graded discussion assignments with detailed feedback to enhance student engagement.
Teaching Assistant (Theories in Cog. Sci. (CGSC 2001))
Carleton University
06.2023 - 08.2023
- Enhanced student understanding by evaluating discussions and providing constructive feedback.
- Ensured clarity by editing and uploading class slides before scheduled sessions.
- Facilitated communication through timely responses to student inquiries and course updates.
- Demonstrated adaptability by hosting guest lecturer and preparing relevant exam questions.
- Collaborated with instructor to verify marking procedures for fairness and accuracy.
PASS Facilitator
Carleton University (CSAS)
08.2022 - 12.2022
- Coordinated weekly study sessions that reinforced course concepts and increased student attendance over time.
- Ensured students remain informed by composing weekly update emails for sessions.
- Developed worksheets guiding students through content, improving assessment performance.
- Created midterm and final mock exams covering essential course concepts.
- Provided constructive feedback to fellow facilitators through observation during workshops.
Intern
University of East London, BabyDev Lab
06.2021 - 09.2022
- Facilitated data collection and entry for video data using MATLAB.
- Developed engaging social media posts on scientific research for public education.
- Ensured accuracy in coding mother-infant interaction data for research analysis.
Education
Master of Education - Studies in Teaching And Learning
University of Ottawa
Ottawa, Canada08-2025
Bachelor's of Cognitive Science - Minor in Neuroscience And Mental Health
Carleton University
Ottawa, Canada06-2024
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Strong qualitative and quantitative research skills
- Effective team collaboration
- Organizational skills developed as a teaching assistant
- Leadership and problem-solving in academic settings
Languages
English
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Timeline
Concierge Call Agent
Miral
11.2025 - Current
Teaching Assistant (PED 4142)
University of Ottawa
01.2025 - 05.2025
Teaching Assistant (PED 3151)
University of Ottawa
09.2024 - 04.2025
Teaching Assistant (Theories in Cog. Sci. (CGSC 2001))
Carleton University
06.2023 - 08.2023
PASS Facilitator
Carleton University (CSAS)
08.2022 - 12.2022
Intern
University of East London, BabyDev Lab
06.2021 - 09.2022
Master of Education - Studies in Teaching And Learning
University of Ottawa
Bachelor's of Cognitive Science - Minor in Neuroscience And Mental Health
Carleton University