RABI THAKURI
Dubai,United Arab Emirates
Summary
I am a dedicated and customer focused professional with an experience of 5 years in Marriott . I am an energetic and adaptable individual who enjoys work in dynamic environments. I am capable of handling multiple tasks efficiently while maintaining a positive attitude , with a strong communication skills and attention to detail , I take pride in creating positive guest experiences and working collaboratively with my team.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Guest Service Specialist
JW MARRIOTT MARQUIS HOTEL
Dubai
07.2021 - 04.2025
- Adapting to supplementary task as assigned by the leaders.
- Delivered an average of 900 guest request per month as well as delivering the guest requests on a timely manner and maintaining exceptional service standards.
- Enhancing guest experience by providing excellent customer service .
- Keeping track of the inventory , posting the inventory daily basis and report any shortage items to avoid any future disruptions .
- Responding to guest request and need promptly and efficiently within designated time frame .
- Reporting and addressing any guest concerns or inquires and escalating to respective department for effective resolution.
Housekeeping
DUBAI MARRIOTT HARBOUR HOTEL AND SUITES
Dubai
08.2019 - 07.2021
- Deliver high quality housekeeping service with a committed to excellence.
- Efficient in time-efficient cleaning , maximizing productivity.
- Proficient in safe chemical handling protocols to ensure a secure environment.
- Skilled in inventory management, maintaining optimal supply levels
Education
BACHELOR - Hotel Management
QUEST INTERNATIONAL COLLEGE
05.2015 - 08.2019
HIGH SCHOOL DIPLOMA - Science
OMEGA INTERNATIONAL COLLEGE
Kathmandu 03.2012 - 03.2014
Skills
- ATTENTION TO DETAIL
- TEAMWORK AND COLLABORATION
- FAMILIARIZE WITH THE KNOWLEDGE OF GXP ,OPENTABLE AND OPERA
- TIME MANAGEMENT AND EFFICIENCY
- STRONG COMMUNICATION AND INTERPERSONAL SKILLS
Languages
English
Fluent
Hindi
Fluent
Accomplishments
- Recognition for being Runner of the year 2022
- Recognition for being Associate of the month for October 2023
- Recognition for being Associate of the month for August 2024
- Nominated for The Beyond Expectation Award for November 2024
- Multiple certificate for Being Master Of Delivery
References
References available upon request.
Timeline
Guest Service Specialist
JW MARRIOTT MARQUIS HOTEL
07.2021 - 04.2025
Housekeeping
DUBAI MARRIOTT HARBOUR HOTEL AND SUITES
08.2019 - 07.2021
BACHELOR - Hotel Management
QUEST INTERNATIONAL COLLEGE
05.2015 - 08.2019
HIGH SCHOOL DIPLOMA - Science
OMEGA INTERNATIONAL COLLEGE
03.2012 - 03.2014
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