Rabia Moughal
Patient Access Representative
Abu Dhabi
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors. Recognizes the importance of understanding customer desires and goes above and beyond to provide customized solutions that foster loyalty.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
NMC Royal cluster
Abu-Dhabi
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Ensured compliance with hospital privacy rule standards to protect patient's privacy.
Customer Service Executive
Adam & Eve cosmetic and medical center
Abu-Dhabi
10.2021 - 02.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, or email
- Described product and service details to customers to provide information on benefits and advantages
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems
- Updated account information to maintain customer records
- Check insurance eligibility and performing dental billing claims
- Worked with multiple departments to check proper billing information
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Patient Account Representative
Danat Al Emarat Hospital for Women & Children
Abu-Dhabi
03.2018 - 06.2019
- Worked with different departments to resolve issues with billing, claims and payments
- Contacted patients after insurance was calculated to obtain payments
- Electronically submitted bills according to compliance guidelines
- Posted payments and processed refunds
- Maintained office inventory and organized supplies for efficiency and expected needs
- Researched billing errors and discrepancies to initiate corrective action
- Responded to customer inquiries and provided detailed account information
- Processed debtor payments and updated accounts to reflect new balance
- Assisting patients with their insurance co-payments and eligibility.
Senior Travel Counselor
Air blue Airline
Abu-Dhabi
08.2014 - 07.2017
- Arranged itineraries for groups, couples, executives, and special needs clients
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
- Helped senior managers make effective decisions based on current and accurate reporting
- Assisted clients with flight changes and cancellations to minimize travel disruptions
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Requesting decease AIRWAY bill and carried out necessary requirement
- To liaise with airport operations team to ensure procedures are carried in timely manner
- Assisting customers and provide information for check-in baggage limitations, check in closing and reporting time.
Brand Representative Nestlé
The Thought factory
Dubai
08.2011 - 08.2014
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Strengthened communication skills through regular interactions with others
- Provided customer service with extensive knowledge of Product
- Responsible for planning and sampling during the events.
Management Assistant Support
Honeywell Middle East
Abu-Dhabi
07.2010 - 08.2010
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on daily basis
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Established administrative work procedures to track staff's daily tasks
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
BBA: Management Science - undefined
Shahed Zulfikar Ali Bhutto Institute of Science & Technology
Dubai, Academic City 09.2014 -
Skills
Money Handling Abilities
Insurance Eligibility
Sales Expertise
Customer Transactions
Customer Relations
Providing Feedback
Microsoft PowerPoint
Medical Terminology
Sales Growth Initiatives
Multi-Line Telephone Operation
CRM Software
Medical billing
Parttimeexperience
Abu-Dhabi Yass Island, Presenters (YAS MARINA Paddock Club Formula one), Abu Dhabi, Yass Island, 10/2013
Accomplishments
Front line Hero's appreciation Covid-19
Languages
Arabic
Intermediate (B1)
English
Upper intermediate (B2)
Urdu
Advanced (C1)
Interests
Fitness Health
Timeline
Customer Service Executive
Adam & Eve cosmetic and medical center
10.2021 - 02.2022
Patient Account Representative
Danat Al Emarat Hospital for Women & Children
03.2018 - 06.2019
BBA: Management Science - undefined
Shahed Zulfikar Ali Bhutto Institute of Science & Technology
09.2014 -
Senior Travel Counselor
Air blue Airline
08.2014 - 07.2017
Brand Representative Nestlé
The Thought factory
08.2011 - 08.2014
Management Assistant Support
Honeywell Middle East
07.2010 - 08.2010
Patient Access Representative
NMC Royal cluster