Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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RABIA MALIK KHATOON

RABIA MALIK KHATOON

CUSTOMER SERVICE , SALES ,HOSPITALITY , AVIATION SECURITY - LOSS PREVENTION OFFICER - CABIN CREW
DUBAI,UAE

Summary

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

  • Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travelers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

AL ZAD REAL ESTATE
01.2019 - 01.2021
  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about product or the company
  • Ask questions to understand customer requirements and close
  • I sales
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Go the extra mile to meet sales quota and facilitate future sales.

Loss Prevention Officer

JW MARRIOTT MARQUIS HOTEL-TRANSGUARD GROUP
01.2018 - 01.2019
  • Providing appropriate control of access to premises
  • Manage emergency situations
  • Large crowd control during events

Loss Prevention Officer

HABTOOR GRAND HOTEL JBR-TRANSGUARD GROUP
01.2017 - 01.2018
  • Providing appropriate control of access to premises
  • Manage emergency situations
  • Large crowd control during events

Aviation Security Officer

TRANSGUARD GROUP, ETD OPPERATION, RAMP OPPERATION
01.2016 - 01.2017
  • Working with USA, UK CANADA and AUSTRALIAN flights
  • Working with Dubai police
  • Giving quick response to Police whenever they call.

MUSLIM COMERCIAL BANK, MTO
01.2015 - 01.2016
  • Completing all assigned tasks and assisting with day-to-day operations
  • Participating in meetings, workshops, and other learning opportunities
  • Experience in management or similar relevant field sales customer services
  • Preparing documents and updating records
  • Learning about conflict resolution and sitting in on disciplinary hearings
  • Sales administration by completing rotation in sales office functions.
  • Own visa 4

Education

Master of Arts - JOURNALISM AND SOCIOLOGY

PUNJAB UNIVERSITY

DPS Dubai Protective Services training and testing. Fire and Safety Certificate. - undefined

SIRA Certificate valid till - undefined

2023

Certificate from JW MARRIOTT MARQUIS Security Director - undefined

2019

Bachelors of Arts - undefined

Punjab University
2015

Intermediate ( Pre Science ) - undefined

Federal Board Pakistan
2011

Skills

  • SKILLS AND ABILITIES
  • Have a good experience in Management and marketing
  • Have a good ability to deal with the customers in professional way
  • Excellent computer knowledge
  • High problem solving ability
  • Work very well independently or with a team
  • Self-motivation/ Study desire
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Internet
  • Outlook
  • Great typing speed
  • Social Worker - Taught and help poor children at TCF Pakistan
  • Social Worker - Organized campaigns for child education
  • Social Worker - Raise people's awareness of violence against women
  • Event Manager - Organized club events including formal and informal events

Certification

First Aid Certificate. POD (People of Determination) certificate. Aviation training from Emirates aviation collage

Languages

English
Fluent
Hindi
Native
Urdu
Native
Punjabi
Native

Timeline

AL ZAD REAL ESTATE
01.2019 - 01.2021

Loss Prevention Officer

JW MARRIOTT MARQUIS HOTEL-TRANSGUARD GROUP
01.2018 - 01.2019

Loss Prevention Officer

HABTOOR GRAND HOTEL JBR-TRANSGUARD GROUP
01.2017 - 01.2018

Aviation Security Officer

TRANSGUARD GROUP, ETD OPPERATION, RAMP OPPERATION
01.2016 - 01.2017

MUSLIM COMERCIAL BANK, MTO
01.2015 - 01.2016

Master of Arts - JOURNALISM AND SOCIOLOGY

PUNJAB UNIVERSITY

DPS Dubai Protective Services training and testing. Fire and Safety Certificate. - undefined

SIRA Certificate valid till - undefined

Certificate from JW MARRIOTT MARQUIS Security Director - undefined

Bachelors of Arts - undefined

Punjab University

Intermediate ( Pre Science ) - undefined

Federal Board Pakistan

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RABIA MALIK KHATOONCUSTOMER SERVICE , SALES ,HOSPITALITY , AVIATION SECURITY - LOSS PREVENTION OFFICER - CABIN CREW