Rabih El Halabi

Student Information Management, Learning Management Solution, and Information, Learning Solution, SABIS Data Platform

• Provided initial support on software tickets submitted for all applications, maintaining resolution rate of 80%.
• Analyzed supportability aspects of proposed products, defining required remote and on-site support assets needed for adequate post-sale sustainability.
• Mitigated risk of data loss by assisting clients in implementing effective backup strategies for their systems.
• Facilitated smooth software transitions for clients by providing expert guidance during system migrations or upgrades.
• Providing regular updates and progress reports to management and stakeholders
• Increased ticket resolution speed by creating comprehensive knowledge base of common issues and solutions.

Power-Campus and Self-Service (Elucian), SharePoint LMS, and Wise Timetable

• Demonstrated products to help customers try out offerings before making purchases.
• Improved customer experiences by analyzing usage data and incorporating insights into future product iterations.
• Compiled and analyzed customer data and reports to prepare for on-site engagements.
• Collaborating with cross-functional teams, including sales, marketing, and product development, to ensure alignment of client needs and goals with company strategies and priorities
• Providing regular updates and progress reports to management and stakeholders on client engagements, opportunities, and challenges

• School Information System, TimeTable System, Financial System
• Analyzing user requirements and creating technical designs for software applications and programs
• Writing, testing, and debugging code using various programming languages, such as C#
• Collaborating with cross-functional teams to develop and deliver high-quality software solutions that meet client needs and expectations
• Conducting code reviews and making recommendations for improvements and optimizations
• Developing and maintaining technical documentation, such as design documents, user manuals, and test plans
• Troubleshooting and resolving software defects and issues, and providing technical support to clients and end-users

• Training courses in Web Development
• Quality Assurance: Writing and Executing test cases