RACHA DAOUDI

• Accountable for managing the successful delivery of HR projects and initiatives that support the business strategy set out in strategic people plans
• Work closely with relevant stakeholders to help design pragmatic solutions to solve business problems, framing complex challenges by leveraging internal and external expertise to deliver solutions that have measurable impact for our business either globally or within country adding commercial value through HR projects.
• Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
• Built HR consulting capabilities focused on clients undergoing organizational change and development.
• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Wrote, developed and delivered successful presentations and facilitated trainings to individuals and groups at all levels of organization.

• Dedicated to the Regional Retail Banking and Wealth Management-business, provided business partnering support and closely contributing to the People Plans.
• Facilitate the effective execution of people agenda for the business.
• Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges.
• Manage and support employee-related projects both within and external to the HR function.
• Support the delivery of HR processes including organizational development, performance management, recruitment, succession planning and training and development.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Deputize the Country Head of HR - Qatar and proactively brokers HR services to drive business growth and implement ‘Best Place to Work'. It is a key role in driving improved HR service to the business and ensuring that they receive the services it needs whilst implementing the Global and Regional HR Agenda in Qatar

• To provide proactive HR service to the senior management helping to create, deliver and implement the people strategy that will drive the achievement of the Group's managing for growth strategy through maximizing employee engagement

• Working with the regional specialist HR teams (Policy, Learning and Development and HR Service Delivery) to ensure the HR interventions are commercially driven and deliver to the effectiveness of the business

• Lead and manage the people agenda for Retail Banking including performance management, resourcing, and engagement initiatives.
• Acts as a single point of the contact for the EGM, Head of Retail Banking managing the relationship by providing proactive support and MI.
• Support the business in identifying talent needs and talent pool candidates.
• Assessment and selection of the key Sr roles in Retail Banking (Direct reports to EGM, Head of Retail Banking.
• Design succession plans for key talents and key/senior roles.
• Consult on employee relation matters.
• Work with management and employees to solve employee problems.
• Provided updates on HR policy changes to employees to satisfy compliance and state laws.
• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.

• Dedicated to Qatar, Bahrain & Oman markets
• Built first class relationships with the country heads of HR.
• Built and deepened partnerships with country heads of HR to strengthen collaborative efforts and promote mutual resourcing decisions
• Responsibility for all Resourcing needs for the retail function across the MENA region January'10 – December'11 Human Resources Department.
• Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.

• Responsibility for all Talent management and Resourcing needs Qatar.
• Manage and control HSBC Qatar Manpower planning process, by regular review of recruitment needs and tracking of progress of staffing ratios.
• Roll out talent identification processes across middle and junior management populations.
• Identify and develop identified talent pools, building relationships with candidates and managers.
• Executed Qatarization Strategies and Objectives identifying potential positions for Qatari nationals while reviewing manpower plans with respective centres and maintaining strong relationships with respective local regulators (Dept of Labour, National Workforce Development department, etc) Additional Responsibilities:.
• Deputize for Head of HR and assume all responsibilities with full authority.
• Providing HR support to Division heads, carry out HR project execution duties by assisting in the implementation of group level and local HR programs and initiatives and support change management.
• Provide accurate advice to department directors on procedures, reports, requirements, and other administrative matters.
• Coordinate various HR projects, including retention strategies, branding, etc.

• Proactively build and maintain a business partner relationship with business areas, providing a broad range of HR support and solutions.
• Relationship Management – one point of contact to the business to deliver HR services and supporting the business with implementing the group's People Agenda initiatives (Performance Management, Employee Engagement, Rewards, Learning & Development, etc).
• Support the business with Manpower planning, talent, and resourcing activities.
• Lead a team of 2 Relationship Managers and 2 Relationship Officers.

• Developed and implemented the recruitment strategy and Selection Process.
• Manage the Recruitment Team.
• Established relationships with recruitment agencies and education institutes to maximize exposure to the local talent.
• Coordination and delivery of the orientation session for new joiners.
• Assessment and Placement Testing.

• Middle East Limited, Doha, Qatar.
• Review CVs and maintenance of the Recruitment system.
• Screen and SHL test selected candidates.
• Arrange interviews for short listed candidates.
• Prepare and extend offers to chosen candidates and monitor onboarding.
• Deliver the orientation session on the 1st day of joining.

• Performed general personnel management tasks.
• Selection and recruitment of CAT 1 Linguists.
• Responsible for CAT1 Linguists' affairs.
• Overlooked the success of the linguist program Previous Experience in the US.