Racha Al Saaby
Abu Dhabi
Summary
Decisive, confident, self motivated with a flexible nature to adapt to any environment.
A strong sense of involvement, reliable and initiative to take on any new challenge.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Insurance Coordinator & VIP Client Relations
Abu Dhabi Insurance Brokers LLC
Abu Dhabi
08.2015 - 01.2023
- Managing Corporate Client's medical insurance policies, and general insurance policies secondary, including renewals
- Managing Corporate Client Portfolio: National Central Cooling LLC (Tabreed) and their subsidiaries due to their population of 1,500 members and high demands.
- Defining client requirements then sourcing quotations from insurance providers and making recommendations for new policies for clients.
- Documentation creation for renewals and new policies.
- Communication of insurance policy with members and how to use it.
- Keeping track and expediting claims and payments.
- Keeping track of all endorsements, invoices and payments.
- Maintaining relationships with insurance providers to stay up to date on changes, developments and to provide feedback.
- Have a sound reputation for being the "go to person" around the clock for VIP members who need support.
- Performing surveys to gather feedback from members on usage of their benefits.
- Preparing and sending emails on DHA and DOH updates.
- Preparing reports for claims and endorsements for clients.
- Analyzed budgets and statement of accounts, essential for keeping track of payments.
Client and Administrative Manager
Archer Dental and Dermatology Center LLC
Abu Dhabi
07.2013 - 05.2015
- Managed medical center before and after opening.
- Conducted gap analysis then gathered requirements, including writing policies, to obtain HAAD/DOH license for practicing Dentistry and Dermatology and ensured employee compliance on policies. (Passed from first inspection).
- Charged with DOH/HAAD licensing for medical staff.
- Purchased furniture, medical equipment and consumables and managed contract delivery and installation, and coordinated end user training with equipment supplier.
- Coordinated and attended training on medical equipment.
- Purchased software and customized it to match medical centers treatments and services then trained employees on it.
- Finding, interviewing and hiring employees.
- Managed social media and online marketing.
Client Relations and Executive Assistant
Hydra Properties LLC
Abu Dhabi
04.2008 - 07.2013
- Assisted Chief Commercial Officer with all requests and meetings as well as prepared and verified all paper work for signature.
- Handled all transactions for consolidations, resales and sales, including inquiries, payments and payment plans, paper work and cash transactions.
- Kept track of all properties and payments.
- Managed social media and online marketing.
Events Coordinator
Global Events
Abu Dhabi
09.2007 - 12.2007
- Coordinated re-branding and launching of Mubadala’s newly acquired GAMCO (Gulf Aircraft Maintenance Company) to ADAT (Abu Dhabi Aircraft Technologies), on 5th of November, 2007 for 2,500 employees.
Client Coordinator
Kaya Skin Clinic
Abu Dhabi
03.2006 - 09.2007
- Attended five week training on client coordination and services offered, in Mumbai – India in March 2006.
- Attending to calls, managing and booking appointments, assigned skin practitioner to do services, and explained services and treatments, by call and face to face to clients.
- Worked on system called KPOS for billing and client information.
- Handling and reconciling sales cash and petty cash.
- Inventory and stock management.
Dispatcher
Safir Heliopolitan Hotel
Beirut
02.2002 - 02.2003
- Part of team that worked in pre-opening preparations of hotel. Was not limited to specific job description. Did everything required for soft opening to take place on time.
- After soft opening, I handled and kept track of all requests from guests using hotline on their phone.
Education
BS - Hospitality & Tourism Management
LAU Lebanese American University
Beirut, Lebanon 09.1996 - 01.2002
High School Diploma -
ACS American Community School
Beirut, LebanonSkills
Interpersonal skills
Timeline
Insurance Coordinator & VIP Client Relations
Abu Dhabi Insurance Brokers LLC
08.2015 - 01.2023
Client and Administrative Manager
Archer Dental and Dermatology Center LLC
07.2013 - 05.2015
Client Relations and Executive Assistant
Hydra Properties LLC
04.2008 - 07.2013
Events Coordinator
Global Events
09.2007 - 12.2007
Client Coordinator
Kaya Skin Clinic
03.2006 - 09.2007
Dispatcher
Safir Heliopolitan Hotel
02.2002 - 02.2003
BS - Hospitality & Tourism Management
LAU Lebanese American University
09.1996 - 01.2002
High School Diploma -
ACS American Community School
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