Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Skills Highlights
Timeline
Generic
Rachael Wairimu Macharia
Open To Work

Rachael Wairimu Macharia

Dubai

Work Preference

Desired Job Title

CUSTOMER SERVICECUSTOMER SERVICECUSTOMER SERVICE

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-Site
Location: Dubai, UAEAbu Dhabi, AZSharjah, SHRas al-Khaimah, RK
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Summary

Seeking a dynamic organization that provides a challenging and stimulating environment, fosters professional growth, and offers opportunities for long-term career advancement while contributing to organizational success.

Experienced Customer service professional with a strong background in guest relations, front desk operations, and retail and hospitality support. Skilled in handling inquiries, resolving complaints, and ensuring high levels of customer satisfaction while maintaining operational efficiency.

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE

Chelsea Plaza Hotel
Dubai
01.2024 - Current
  • Provide professional and attentive assistance to guests, ensuring all inquiries and requests are addressed effectively.
  • Responsible for accurately processing and recording all customer transactions in compliance with company standards.
  • Handle guest check-ins and check-outs.
  • Assessed customer needs and provided the most appropriate and effective solutions.
  • Ensure that all guests have a positive experience at the hotel.
  • Responded to customer complaints with professionalism and empathy, providing effective services and solutions to enhance overall client satisfaction.
  • Warmly welcome and assist guests during check-in, check-out, and throughout their stay, addressing inquiries and concerns promptly.
  • Handle guest feedback, complaints, and service requests with professionalism, escalating to management when necessary to ensure satisfaction.
  • Support daily hotel operations, including front desk tasks, reservations, and coordination with housekeeping and other departments to maintain smooth service flow.
  • Maintain up-to-date knowledge of hotel offers, packages, and loyalty programs to enhance guest experience and encourage additional services.
  • Valid SIRA Certificate.
  • Strong interpersonal and customer-service skills.
  • Excellent written and verbal communication.
  • Effective time-management and organizational abilities.
  • Conflict-resolution experience.
  • Patient, attentive, and an active listener.
  • Consistently positive and professional demeanor.
  • Maintains a polished, professional appearance.
  • Able to stand for extended periods (up to eight hours).
  • Flexible with scheduling and work hours.
  • Solid basic math skills.
  • Knowledge of inventory and stocking procedures.

CUSTOMER SERVICE

MARRIOTT HOTELS
Dubai
01.2021 - 01.2024
  • Experienced customer service professional with a strong background in guest relations, front desk operations, and retail and hospitality support. Skilled in handling inquiries, resolving complaints, and ensuring high levels of customer satisfaction while maintaining operational efficiency.
  • Provide accurate product information, promote current offers, and proactively cross-sell to enhance the customer experience and drive sales.
  • Welcome and direct customers, listen to their feedback, and relay key insights to the store manager.
  • Support store operations by managing returns, assisting with cash register duties, and ensuring shelves remain fully stocked.
  • Maintain strong product knowledge and deliver friendly, informed service throughout the customer journey.

CUSTOMER SERVICE

Garden City Mall
Kenya

Education

HIGH SCHOOL CERTIFICATE - undefined

Wilture High School
01.2010

PRIMARY SCHOOL CERTIFICATE - undefined

Githigia Primary School
01.2006

Skills

  • Client Relationship Management
  • Professional Correspondence
  • Verbal Communication
  • Order Processing & Coordination
  • Administrative Management
  • Strong interpersonal and customer-service skills
  • Excellent written and verbal communication

Personal Information

  • Date of Birth: 05/28/90
  • Gender: Female
  • Nationality: Kenyan
  • Visa Status: Own Visa

Languages

  • English
  • Swahili

Skills Highlights

  • Customer Service
  • Client Relationship Management
  • Professional Correspondence
  • Verbal Communication
  • Order Processing & Coordination
  • Administrative Management

Timeline

CUSTOMER SERVICE

Chelsea Plaza Hotel
01.2024 - Current

CUSTOMER SERVICE

MARRIOTT HOTELS
01.2021 - 01.2024

PRIMARY SCHOOL CERTIFICATE - undefined

Githigia Primary School

HIGH SCHOOL CERTIFICATE - undefined

Wilture High School

CUSTOMER SERVICE

Garden City Mall

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Rachael Wairimu Macharia