Rachael Wangari
dubai
Summary
I am a dynamic motivated hospitality professional with a great ability to communicate and deliver high quality customer service. I have acquired key proficients from my years in the hospitality service industry enabling me to be a good service provider achieving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Waitress
Home Bakery Kitchen { Dubai Mall }
12.2022 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive, efficient service in a fast-paced environment.
- processed payments and reduced customer wait times.
- Increased order value by upselling sides drinks and desserts.
- Memorized complete menus and offered guests knowledgeable suggestions.
- Checked in with guests during meals to verify order accuracy and meet additional needs.
Senoir Waitress
Emirates First Class and Business Lounges(DXB)
02.2018 - 11.2022
- Greeted and seated guests, delivering warm, attentive service to maximise guest comfort.
- Make suggestion of food and beverages according to guest preference.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and ensure timely delivery of food and beverages.
- Upselling menu items when appropriate
- Address customer questions and queries as they dine.
Education
Bachelor of Commerce (Human resource management) - Business
Kenyatta University
Nairobi, Kenya12.2017
Certificate of Computer Studies -
East Africa College of Technology
Nairobi, Kenya05.2015
Certificate of Secondary Education. -
Shinners Girls High School
Nakuru, Kenya12.2011
Skills
- Beer, wine and cocktail service
- Allergy awareness
- Food hygiene regulations
- Fine dining experience
- Menu memorisation
- Effective communication skills
- Efficient payment processing
- Extensive coffee knowledge
- Strong multitasking
- Complaint Handling
- POS System Operation
Languages
English
Proficient
C2
Swahili
Bilingual or Proficient (C2)
Timeline
Senior Waitress
Home Bakery Kitchen { Dubai Mall }
12.2022 - Current
Senoir Waitress
Emirates First Class and Business Lounges(DXB)
02.2018 - 11.2022
Certificate of Computer Studies -
East Africa College of Technology
Certificate of Secondary Education. -
Shinners Girls High School
Bachelor of Commerce (Human resource management) - Business
Kenyatta University
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