Rachana Rai
Sharjah,UAE
Summary
A highly organized and detail-oriented administrative professional with over half a decade of experience in office administration, coordination, and customer service. Skilled in handling daily operations, managing schedules, maintaining records, and ensuring smooth communication between teams and clients. Adept at multitasking, problem-solving, Known for delivering excellent customer support, resolving issues promptly, and maintaining a professional, service-oriented attitude. Seeking to contribute my efficiency, communication skills, and reliability to a dynamic team environment.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work history
ADMIN | CORDINATOR
MCT GROUP OF COMPANIES
DUBAI, UAE
05.2024 - 07.2025
- Manage office functions such as meeting scheduling, minutes of meeting, work updates for supervisor and other administrative tasks.
- Handle AMC contracts and payments with vendors and suppliers, ensuring timely maintenance service delivery and cost- effective procurement.
- Receive, log, and schedule requests for maintenance (internal or client-based).
- Assign jobs to technicians based on the urgency and skill.
- Follow up on work progress and ensure timely completion.
- Serve as the liaison between clients, vendors, and technicians. Respond to client inquiries and complaints professionally.
- Assist in preparing service quotes for clients. Collect signed job cards after work completion. Submit invoices to the accounting team.
SERVICE OFFICER/CUSTOMER SERVICE REPRESENTATIVE
AL-FARDAN EXCHANGE L.L.C
Dubai, UAE
05.2021 - 11.2023
- Assist customers with transactions, including currency exchange, wire transfers and other financial services.
- Process deposits, withdrawals and other financial transactions quickly and correctly.
- Prepare and submit reports as required by management or regulatory authorities.
- Provide feedback on existing procedures to enhance the overall customer experience.
- Support other departments as needed, such as assisting with customer inquiries related to loans, credit cards, or online banking.
Assistant coordinator
SAMURAI EXPORTS PVT LTD
India
10.2020 - 03.2021
- Provide administrative support to ensure the efficient operation of the office.
- Responsibilities include greeting guests, directing them to the right department, and responding to phone calls with professionalism and courtesy.
- Maintain office file and storage systems, including computerized and physical.
- Schedule appointments and keep calendars for team members.
- Make travel plans, manage travel itineraries, and help with event planning and organization.
PROCESS EXECUTIVE & CUSTOMER SERVICE
COGNIZANT
India
03.2020 - 10.2020
- Provide administrative support to ensure the efficient operation of the office.
- Responsibilities include greeting guests, directing them to the right department, and responding to phone calls with professionalism and courtesy.
- Maintain office file and storage systems, including computerized and physical.
- Schedule appointments and keep calendars for team members.
- Make travel plans, manage travel itineraries, and help with event planning and organization.
- Manage the whole mortgage loan processing process, ensuring that all industry laws and customer criteria are met.
- Overseeing and guiding a team of approximately 10 members.
- Responsible for providing leadership and conducting training initiatives within my sphere of influence.
- Prioritize tasks based on significance, deadlines, and client requirements.
- Effectively manage workload to meet SLAs and maintain high productivity.
- Perform audits on loan files to verify that they are accurate, comprehensive, and meet quality requirements.
- Review mortgage applications to ensure all required information and documents are included.
- Verify the accuracy and completeness of application materials.
Education
Master Degree - Software Technology
St. Aloysius
Bachelor Degree - Computer Application
SDM
Skills
- Detail-oriented
- Financial management
- Office administration
- Streamlining processes
- Account management
- Business operations support
- Strong communication skills
- Organizational skills
- Accuracy
- Compliance
Timeline
ADMIN | CORDINATOR
MCT GROUP OF COMPANIES
05.2024 - 07.2025
SERVICE OFFICER/CUSTOMER SERVICE REPRESENTATIVE
AL-FARDAN EXCHANGE L.L.C
05.2021 - 11.2023
Assistant coordinator
SAMURAI EXPORTS PVT LTD
10.2020 - 03.2021
PROCESS EXECUTIVE & CUSTOMER SERVICE
COGNIZANT
03.2020 - 10.2020
Bachelor Degree - Computer Application
SDM
Master Degree - Software Technology
St. Aloysius
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