Rachana Sanwa

• Gained comprehensive front-of-house experience across three distinct outlets: an all-day dining restaurant, a French bistro-style venue (Réunion), and a Polynesian fine dining restaurant (Waka).
• Efficiently greeted and seated guests, managed waitlists, and coordinated table turnover using ServMe, MICROS, and other POS systems.
• Handled guest reservations professionally via phone and in-person, ensuring accurate input of bookings, guest preferences, and special requests.
• Adapted communication and service style to match the atmosphere and standards of each outlet, from casual dining to high-end fine dining.
• Collaborated closely with service and management teams to coordinate large parties, special occasions, and VIP guest handling during peak hours.
• Maintained a warm, polished, and organized front-of-house presence to support smooth operations and elevate the guest experience.

Experienced of working on all day dining restaurant,Geeted and seated up to 700 guests per shift in high volume fast paced environment.

Managed Reservation using OpenTable ,ensuring optimal table turnover and guest satisfactions.

Handle Guest complaints with professionalism and escalated issues when necessary.

Assisted with special event coordination and VIP Guest arrangements.