RACHEAL NYAMBURA NGANGA
DUBAI,UAE
Summary
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
WAITRESS
SERENA HOTELS
NAIROBI, KENYA
2020.06 - 2023.06
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Waitress Assistant
MAANZONI LODGE
MACHAKOS, KENYA
2013.05 - 2016.09
- Delivered outstanding customer service in line with Maanzoni lodge brand
- Increased average customer satisfaction rate by 30% through identifying and implementing strategies to improve customer experience.
- Cultivated friendly atmosphere and personalised customer experience.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
High School Diploma - HIGH SCHOOL CERTIFICATIONS
MUNGARIA SECONDARY SCHOOL
KENYA 2008.01 - 2011.12
Skills
- Safe serving knowledge
- Food and beverage service
- Food safety understanding
- Social distancing policy enforcement
- Cleaning requirements
- Opening and closing procedures
- Point Of Sale system operation
Languages
English
Upper intermediate
Timeline
WAITRESS
SERENA HOTELS
2020.06 - 2023.06
Waitress Assistant
MAANZONI LODGE
2013.05 - 2016.09
High School Diploma - HIGH SCHOOL CERTIFICATIONS
MUNGARIA SECONDARY SCHOOL
2008.01 - 2011.12