Rachel Beltran
Dubai,UAE
Summary
Customer-oriented professional with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
People and Culture Manager
The Nest Digital
Dubai
01.2022 - 01.2025
- Develop and implement programs that promote a positive, values-driven company culture
- Act as a culture ambassador, ensuring the organization's mission and values are reflected in policies, practices, and employee experiences
- Foster an inclusive environment that supports diversity and equity initiatives
- Collaborate with department leaders to create effective recruitment strategies
- Oversee onboarding processes to ensure new hires are successfully integrated into the company culture
- Develop retention programs, including career pathing, employee recognition, and well-being initiatives
- Serve as a trusted advisor to employees and leadership on workplace issues
- Develop and implement employee engagement surveys and analyze feedback to improve organizational practices
- Mediate and resolve conflicts, promoting a harmonious work environment
- Identify training needs and create programs to enhance employee skills and career development
- Partner with leadership to design succession planning and leadership development initiatives
- Manage HR policies and ensure compliance with local labor laws and regulations
- Oversee payroll, benefits administration, and other HR functions
- Maintain accurate HR records and ensure data confidentiality
- Analyze HR metrics
- Collaborate with executive leadership to align people strategies with business goals
Credit Specialist
Synchrony
Philippines
10.2014 - 01.2020
- Analyze account activity to identify potential fraudulent transactions
- Investigate and resolve cases of identity theft in collaboration with internal departments and external agencies
- Implement strategies to strengthen account security and minimize fraud risks
- Evaluate customer credit profiles to recommend increases or decreases in credit limits
- Monitor accounts for credit limit compliance and provide proactive solutions to customers
- Assist customers in understanding and managing their credit limits effectively
- Review and assess customer credit scores using tools for credit scoring models
- Provide actionable insights and personalized recommendations to customers to improve their creditworthiness
- Educate customers on the factors influencing their credit scores and offer guidance on maintaining healthy credit
- Adhere to federal and state regulations
- Prepare detailed reports on credit activities, fraud cases, and account adjustments for internal and regulatory reviews
Telecommunications Officer
Convergys ( Sprint Account)
Alabang, Philippines
09.2011 - 10.2014
- Carefully review sales to ensure all details are correct and meet our guidelines
- Confirm customer information and ensure proper documentation is in place
- Make sure every step of the sales process aligns with company policies and regulations
- Spot any discrepancies or irregularities and address them promptly
- Use your skills to identify and stop any fraudulent activities
- Help the sales team understand fraud risks and how to prevent them
- Suggest ways to make our verification and compliance processes even better
- Keep our checklists and protocols up-to-date and efficient
- Maintain organized records of verified sales and flagged issues
- Prepare regular reports and share insights with the team to drive improvements
Reservation Coordinator
Expedia Group
Makati, Philippines
10.2010 - 09.2011
- Review and verify all reservations entered by the sales team for accuracy and completeness
- Ensure guest information, dates, rates, and special requests are correctly captured in the system
- Perform routine audits of reservations to maintain consistent quality and adherence to company standards
- Identify and rectify errors or inconsistencies in bookings before final confirmation
- Liaise with the sales team to clarify any unclear or missing details in reservations
- Collaborate with other departments (e.g., operations, front desk) to ensure seamless guest experiences
- Notify relevant teams of special requests or VIP arrangements to guarantee timely execution
- Maintain and update the reservation system with verified and accurate information
- Generate reports on booking accuracy and quality metrics
- Proactively suggest enhancements to booking and quality control processes
Laboratory Clerk
SC Diagnostics Inc
Philippines
09.2009 - 06.2010
- Prepare, maintain, and update laboratory records, logs, and files
- Assist in scheduling appointments, tests, and procedures
- Respond to phone and email inquiries and direct them to appropriate personnel
- Receive, label, and log laboratory samples accurately
- Ensure samples are properly stored and prepared for testing
- Coordinate the transportation of samples as required
- Enter test results and other laboratory data into the system
- Prepare and distribute reports to relevant departments
- Ensure all records are accurate and compliant with regulatory standards
- Monitor and maintain laboratory inventory levels
- Order supplies and ensure timely restocking of essential materials
- Adhere to safety protocols and ensure compliance with health and safety regulations
- Assist in maintaining cleanliness and organization within the laboratory
Education
BS Nursing - Medical Field
Pamantasan ng Cabuyao
Philippines 01.2008 - 01.2011
Skills
- People Development
- Verification and Validation (V&V)
- Clerical Skills
- Computer literacy
- Initiative taking
- Digital marketing strategies
- Performance monitoring
- Creative thinking
- Quality control measures
- Communication proficiency
- Policy development
- KPI tracking
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Languages
English
Personal Information
Title: People and Culture Manager
Certification
SEM RUSH (SEO CERTIFICATION) 2023
Timeline
People and Culture Manager
The Nest Digital
01.2022 - 01.2025
Credit Specialist
Synchrony
10.2014 - 01.2020
Telecommunications Officer
Convergys ( Sprint Account)
09.2011 - 10.2014
Reservation Coordinator
Expedia Group
10.2010 - 09.2011
Laboratory Clerk
SC Diagnostics Inc
09.2009 - 06.2010
BS Nursing - Medical Field
Pamantasan ng Cabuyao
01.2008 - 01.2011
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