RACHEL MBURU
Dubai
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.Proficient in managing high call volumes,adeptly multitasking and maintaining composure under pressure.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Sarova Hotels
09.2022 - 01.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Receptionist Assistant
Sarova Hotels
01.2021 - 12.2021
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Improved communication within the company by promptly distributing incoming mail and messages to appropriate personnel.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
Education
No Degree - Cosmetology Education
Vera Beauty College
Kenya06.2022
No Degree - Food Preparation
World Chef Academy
Kenya07.2020
Skills
- Reservations Coordination
- Food Inspection
- Front-Of-House Display Creation
- Dining Room Management
Timeline
Restaurant Hostess
Sarova Hotels
09.2022 - 01.2024
Receptionist Assistant
Sarova Hotels
01.2021 - 12.2021
No Degree - Cosmetology Education
Vera Beauty College
No Degree - Food Preparation
World Chef Academy
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