Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rachel Robinson

APO

Summary

Dynamic Project Coordinator with a proven track record at Apache Industrial, excelling in project management and team coordination. Skilled in risk analysis and fostering collaboration, I successfully reduced project completion times by prioritizing tasks and enhancing communication, ensuring timely delivery and high client satisfaction. Committed to continuous improvement and strategic planning.

Overview

1
1
Certification

Work History

Project Coordinator

Apache Industrial
04.2015 - 2022
  • Coordinated project timelines and deliverables to ensure adherence to deadlines.
  • Facilitated communication between cross-functional teams to streamline project workflows.
  • Assisted in the preparation of project documentation and status reports for stakeholders.
  • Monitored task progress and identified potential risks to mitigate project delays.
  • Organized meetings, capturing key insights and action items for follow-up.
  • Managed project schedules using tools such as Microsoft Project and Trello.
  • Supported budget tracking by documenting expenses and forecasting resource needs.
  • Contributed to process improvement initiatives by gathering feedback from team members.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.

CSR

Deca - Defense Commissary Agency
2024 - 2024
  • Assisted customers with inquiries and resolved issues efficiently to enhance satisfaction.
  • Managed customer accounts, updating information to ensure accuracy and compliance.
  • Collaborated with team members to streamline processes, improving response times significantly.
  • Provided product knowledge and recommendations, fostering informed purchasing decisions among clients.
  • Maintained detailed records of customer interactions for future reference and service improvement.
  • Utilized CRM software to track customer requests and monitor service effectiveness regularly.
  • Developed training materials for new hires, promoting consistent service standards across the team.
  • Engaged in regular feedback sessions, contributing ideas for enhancing customer support strategies.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Education

High School Diploma -

Rustburg High School
Rustburg, VA
05.2004

Skills

  • Problem-solving
  • Project coordination
  • Time management
  • Detail-oriented
  • Team coordination
  • Project management
  • Documentation management
  • Decision-making

Certification

First Aid & CPR

Osha 30 Construction

Pmp & Camp

Timeline

Project Coordinator

Apache Industrial
04.2015 - 2022

CSR

Deca - Defense Commissary Agency
2024 - 2024

High School Diploma -

Rustburg High School

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Rachel Robinson